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Sunny Rattan (He/Him/His 🌈)

Sunny Rattan (He/Him/His 🌈)

Support Engineer

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location of Sunny Rattan (He/Him/His 🌈)Gurgaon, Haryana, India

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  • Timeline

  • Skills

    Capacity planning
    Adobe contribute
    Service desk
    Software updates
    Computing
    Cost
    Mentoring
    Strategize
    Information system
    Convert
    Cost effective
    Customer support
    Proven leader
    Desktop computers
    Pyramid
    Sri
    System architecture
    Resolve
    Requirements analysis
    Siemens
    Human resources
    Uptime
    Data privacy
    Sun microsystems
    Troubleshooting
    System
    Team management
    Solid edge
    Teamcenter
    Inventory
    Strategies
    Consolidation
    Risk management
    Policy
    Sla
    Vpn
    Project management
    Pmp
    Commercial real estate
    Hardware
    Bpcs
    It infrastructure operations
    Information technology
    It operations management
    Perspective
    Peripherals
    C
    Coordination
    Retail
    24x7
    Office 365
    Logistics
    Business development
    Communication
    Negotiation
    Customer needs
    Locally
    Data security
    Symantec
    Indian
    Facilities management
    Services
    Cloud computing
    Internet explorer
    Regulations
    Obtain
    Information server
    Collaborating
    Itil
    End to end
    Network connectivity
    Foxpro
    Vendor management
    Highly reliable
    Help desk support
    Sound
    Infrastructure
    Leases
    Capex
    Service standards
    Ict
    Finance
    Printing solutions
    Cloud security
    Production teams
    Delhi
    Microsoft windows 98
    Rmx
    Pc
    Viz
    Calls
    Apac
    Keys
    Handheld devices
    Data center
    Strong business acumen
    Networking
    Local area network
    Forecasting
    Customer satisfaction
    Switches
    Engineering
    Reports
    Traditional animation
    System operations
    Asset management
    Master data management
    Disaster recovery
    End users
    Solution
    Streamlining
    Trains and add rails
    Venture capital
    Pre sales
    Service delivery
    Print
    Oasis
    Sap
    Space
    Configurations
    Fix protocol
    Office management
    Render
    Client services
    Advertising
    Erp
    Restoration
    Production facilities
    It auditors
    Project planning
    Data protection act
    Servers
    It solutions
    Logistics management
    Hp network node manager
    Drop
    Resolve issues
    It operations
    Network communications
    Antigen
    Budgets
    Polycom
    Automatic
    It procurement
    Evaluation
    Coordinated
    Managing it infrastructure
    Databases
    Windows server
    Vendors
    Sales
    Organisations
    Embedded systems
    Business requirements
    Product management
    Windows xp
    Windows 7
    It project+
    Outsourcing
    Security
    Programming languages
    Integration
    It strategy
    Global projects
    Hard drives
    Vip
    Client side
    Propose
    Supplier evaluation
    Escalation
    Node
    Telecommunications
    Real time
    Bangalore
    Strategy
    Microsoft office
    Technical teams
    Managed print services
    Control software
    Storage
    Mcafee antivirus
    Operational excellence
    Multinational
    Problem management
    Remote desktop
    Analysis
    Business continuity planning
    Software licensing
    It business strategy
    Techno
    Norms
    It compliance
    Siemens hipath
    Dns
    Operating systems
    Applications
    File servers
    Process excellence
    Enablement
    Cross functional team building
    Network administration
    Electrical engineering
    Project
    Linkedin
    Internal audit
    Mobiles
    Reviews
    Blends
    Virtualization
    Java
    India
    Platforms
    Tablets
    Technology transition
    It service delivery
    Business strategy
    Wireless
    Delivery
    Plan execution
    Flexible
    Team building
    Retrieval
    Pools
    Sccm
    Sap bpc
    Spares
    Incident handling
    Business initiatives
    Url
    Nissan
    Admin
    Odyssey
    Management
    Version control
    Data backup
    Technology solutions
    It service management
    Leadership
    Data storage
    Information systems
    Ugs
    Monitors
    Sap implementation
    Execution
    Antivirus
    Business services
    Data recovery
    Voice
    Team leadership
    Offering
    Windows 2000
    Learning environment
    Online backup
    Mobile device management
    Server management
    Training
    Enterprise software
    Printers
    Mumbai
    Robust
    Automated software testing
    Informatics
    Server administration
    Reporting
    Third party applications
    Open source software
    Npo
    R&d
    It management
    Wsus
    Pune
    Warranty
    Handling money
    Information security
    Production operations
    Business operations
    Digital imaging
    Operations
    Licensing
    Blackberry
    Interactive advertising
    Trend micro
    Business intelligence
    Technical support
    Technology consulting
    Service management
    Iso 27001
    Business process improvement
    Rollout
    House
    Process management
    Mobile devices
    Corporate office
    Laptops
    Data migration
    Renewal
    Executive management
    Microsoft exchange
    Connectivity
    Podium
    Windows vista
    It hardware support
    Bonus
    Software
    Windows nt
    Video
    Product lifecycle management
    Business continuity
    Business process
    Manufacturing
    Nx unigraphics
    Financial transactions
    Emc storage
    Problem solving
    Meetings
    Video conferencing
    Coordinate

  • About me

    I have been associated with Indian multinational pharmaceutical company ... Promoted to manage team of 17 operating 24x7x365 days providing remote ... to end user across 3 locations of a 160 node IT system for sales offices in Pune, .... Team Leader at Indus Towers ... Sunny Rattan. Admin at WNS Global Services. India...

  • Education

    • Panjab University

      -
      PG Diploma in Computer Application (PGDCA)

    • Punjab Technical University

      -
      Bachelors in Technology

    • Panjab University

      -
      Master of Business Administration (M.B.A.)

  • Experience

    • OASIS

      Jun 2005 - Jan 2007
      Support Engineer

      Here at Oasis IT Firm, I acted as Support Engineer and was responsible for troubleshooting and maintenance of 800 nodes IT system across 4 manufacturing locationsKEY HIGHLIGHTS:• Managed database & server management for Ranbaxy ensuring 99% server up-time• Managed data security, backup & restoration services with zero security breach• Set-up remote voice & video connectivity across the centers with the central office

    • Siemens

      Jan 2007 - May 2009
      Technical Support Specialist

      Here I rendered remote technical support to end users for 160 node IT system along with storage & backup support across corporate & sales offices in 3 locations - Pune, Delhi & Bangalore.KEY HIGHLIGHTS:• Won IT Pyramid Award in 2008 for setting-up NPO offsite project at client site in Bangalore• Nominated for IT Pyramid Awards in 2008 for managing UGS integration• Implemented 30 workstation center for Nissan within designated budget thru vendors negotiation• Planned & implemented a robust system architecture and migrated to new facilities Show less

    • Ranbaxy

      Jun 2009 - Nov 2015
      Manager- Information Systems

      PROGRESSION:(Jul 2013 – Nov 2015) Manager (Information Systems) - Ranbaxy Laboratories(Nov 2011 – Jul 2013) Assistant Manager (IT Operations) - HCL Info-Systems(Jun 2009 – Oct 2011) Assistant Manager (IT Operations) - Religare TechnologiesDuring my stint here with Indian multinational pharmaceutical company Ranbaxy Laboratories, led Information Communications, including end-user support, data security and troubleshooting to cater to 34 global offices, comprising 15000 nodes.Here I have been instrumental in constantly bringing about work efficiency through technology upgrade.KEY HIGHLIGHTS:• Managed 17 members team, operating 24x7x365 days and providing remote infrastructure & end user support at 34 locations globally• Acted as SPOC and single node for all senior management functionaries at 9 Offices pan-India across production facilities, R&D, Sales and Corporate centers• Researched and analyzed new products and technology for organizational techno-commercial fit and recommended to management for approval Show less

    • KNOWLEDGE PODIUM SYSTEMS

      Nov 2015 - Feb 2018
      Senior Manager – IT Infrastructure & Operations

      Having hands-on IT Infra experience joined this uniquely positioned technology company, that blends engineering and manufacturing knowledge to develop self-directed, digitally interactive products, simulating real life experiences.Here I oversee IT Infrastructure and Enterprise Software Management while devising a budget for India Offices, along with rendering delivery support to all IT enabled/ IT embedded projects, ensuring timely projects completion. Also manage all SLAs and operate innovatively to ensure cost-effectiveness & high service standards.Play a key role in defining IT related business strategies/ IT policies, while ensuring IT is an integrated part of strategic decisions and aligning set objectives to general objectives & strategies of the company.Moreover I am also involved in securing assets, documenting/managing server & client software inventory, ensuring software updates & version control implementation, strategizing site & individual licensing and maintaining & controlling software licensing/ keys. Show less

    • Philips

      Feb 2018 - now

      • ISC IT Infrastructure & Operations Lead

        Apr 2022 - now

      • IT Infrastructure & Operations Manager

        Feb 2018 - now

  • Licenses & Certifications

    • ITIL V3 Foundation

      EXIN
      Oct 2008

    • ISO 27001

      BSI
      Mar 2015

    • Executive lean leadership

      Philips
      Jan 2021

  • Honors & Awards

    • Awarded to Sunny Rattan (He/Him/His 🌈)
      Retention Bonus Reward - 2015 Rewarded with Retention Bonus for playing a key role in the Integration of Sun Pharma & Ranbaxy
    • Awarded to Sunny Rattan (He/Him/His 🌈)
      Performance Recognition - 2012 Recognized and appreciated for strategizing the implementation of Avamar, IT Center for automatic & real time backup solution of critical data, inclusive of trained resources and IT requirements
    • Awarded to Sunny Rattan (He/Him/His 🌈)
      IT Pyramid Award - 2008 Nominated for seamlessly managing UGS integration
    • Awarded to Sunny Rattan (He/Him/His 🌈)
      IT Pyramid Award ‘World is a Small Place’ - 2008 Awarded for setting-up NPO offsite project at client site in Bangalore in Dec 2007