Edwin Au

Experience

• 

  The News Tribune

  Nov 2005 - Jun 2006

  Contract Sales Crew

  • Performed door to door sales with strong negotiation skills• Demonstrated success in sales by surpassing the average weekly quota of fifteen by double• Earned additional commission based on volume of sales

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  West Coast Grocery

  Aug 2008 - Jun 2011

  Student Assistant Supervisor

  • Managed cash and bookkeeping• Provided assistance to store manager with day-to-day operations• Managed store inventory to meet customer demand

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  WITH Community Church

  Mar 2011 - Jun 2011

  Student Intern

  • Authored articles for WITH Community Church website • Participated in Adopt-A-Road campaign

• 

  P & J Machining

  Aug 2011 - May 2014

  Network Technician

  • Support and administer the operation and management of local servers through software/hardware upgrades• Configure, maintain, and monitor connectivity of LAN/WAN infrastructure• Build and configure custom machines required for mission critical tasks• Manage Active Directory User Groups, Security Groups, and access controls• Assist in switch configuration and network segmentation• Perform diagnostics and troubleshoot system issues• Provide helpdesk support to end users• Maintain detailed documentation of helpdesk solutions and operating system configurations• Recommend additions and changes to information system standards, policies and procedures Show less

• 

  Microsoft

  May 2014 - Feb 2016

  •Utilize Microsoft System Center on a daily basis to monitor and manage multiple environments•Support servers in lab and production environments for over 80 titles on Xbox 360 and Xbox One•Patch and reboot multiple environments using tools such as Octopus, MSNPatch and WSUS•Remotely support day to day operations of physical and virtual servers with iLO, RDC, and VMM•Monitor, troubleshoot and failover SQL 2008/2012 servers•Manage customer user accounts and FTP project shares•Experience with network load balancing in F5 BigIP•Verify uptime of multiple production websites running via IIS Show less

  • XOC Tier 2 Support Engineer

    Jul 2015 - Feb 2016

  • SSO Tier 1 Support Engineer

    May 2014 - Jun 2015
• 

  Drugstore.com

  Feb 2016 - Aug 2016

  L2 Support Engineer

  • Utilized tools such as IPMonitor, Dynatrace, Kibana, Jira, Remedy on a daily basis• Participated in RCA meetings in order to reduce future issues• Calculate order impact during outage periods• Created new SOP documentation for NOC• Assisted with the switch from Akamai to Instart Logic• Assisted in creating a standard process for Drugstore.com Tape Backups• Acted as a liaison between NOC, OMS, and Webstore

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  WaFd Bank

  Aug 2016 - now

  • Solutions Engineer

    Jun 2024 - now

  • System Engineer

    Jan 2020 - Jun 2024

  • Technical Analyst

    Aug 2016 - Jan 2020