Arun Joseph

Experience

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  Basheera Hardware & Electricals

  May 2013 - Feb 2014

  Customer Executive

  Handling Customers & Dealers

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  IBM India Pvt.Ltd

  Mar 2014 - Aug 2016

  Senior Operations Professional

  • Primary Responsibility is Control-M Job scheduling on Multiple platforms including, Windows and UNIX.• Scheduling requests will be received via Maximo• All the job implementations were done as per defined process, the application team should request for new application jobs to be implemented in test environment• Once the testing phase is completed the jobs will be moved manually into production environment with changes in jobs properties for production as requested by customer/user.• Handled scheduling changes in Control-M Desktop like deleting jobs, removing the jobs from new day schedule, changing the Node ID, execution time, changing the dependencies, creating dependencies and all other scheduler activities• Performed handling daily adhoc requests for changing the properties of the jobs, creating new jobs, deleting jobs and the likes.• Handled daily updates for all the Scheduling changes done before that day’s new load• Worked in documentation of Scheduler errors on daily basis to prevent its repetition in future• Worked in updating daily activities in SharePoint which will be reviewed by managers and discussed during meetings.• Handled issues related to jobs in Control-M EM/Desktop and provide appropriate resolution to the Customers.• Handled Year-end Calendar Creation/Update in Control-M• Worked in configuring shout messages for jobs that are long running, waiting for resources, Ended Not OK etc• Handled the Control-M activities during maintenance in servers. Show less

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  HCL Technologies (Infrastructure Services Division)

  Aug 2016 - now

  Associate Consultant

  • Expert in Control-M Admin works installation for Control M EM, Server, Agents and Other Components.• Hands on Experience in Control-M Version Upgrade (9.18 to 9.19).• Expert in handling Control-M Configuration Manager requirements.• Expertise in scheduling jobs in Control-M Enterprise Manager All Versions(7,8,9).• Migration of newly created job in Production after testing it on Test server.• Managing more than 60,000 jobs running in 2 different Control-M Servers/data centers.• Creation and Modification of Scheduling Calendars in Control M through GUI Interface.• Manage Job modifications as per User Service requests.• Create Reports as per requirement by Client using Control-M Reporting tool & SQL Developer.• Hands on Experience in handling critical issues.• Hands on experience in handling release and change activities.• Provide Level 2 technical Support in Analazing the Abends& reciprocating with revelant solutions, also cordinating with internal technical teams for problem resolutions .• Ping the Agents incase of unavailability and fix them on time.• Batch Performance analysis & Providing Improvements suggestions towards reduction of continous ABENDS.• Provide on-call support during out of office hours.•Verifying Ops Alarm and New day Process Report.•Perform Pre and Post Scheduled Planned/Un-Scheduled Downtime Release/DR activities.•Address if any job related queries or Process related queries.•Adding/Removing Conditions in Dev and Test Jobs for specific ODATE.•Fixing issue of Check-In or Check-out workspace.•Place or Remove Job(s) on Confirm submission in any environment ( Dev,Test,Prod)•Perform Schedule and Documentation change.•Restoring old jobs as per user’s request.•Deploying Job modifications through Draft promotion(xml files).•Creating CSR files &Updating SLL certificate .•Disabling/Deleting the Agents which is not in use. Show less