Ansie Hee Sio Ching

Experience

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  Malaysia Airlines

  Mar 1990 - Jun 1995

  Flight Attendant

  To provide customer service for passengerTo be alert and well trained in safety measures and first aidTo be constantly aware on passengers well-being

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  Tadika Intouch Kids

  Jan 2005 - Dec 2006

  Teacher

  To teach the 4 years old in all subjects, handling games and activities Coordinating concerts and well as teaching dancingTo assist in Special schools for autistic, down syndrome & dyslexic

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  Centuria Academy

  Jan 2007 - Nov 2020

  Trainer (Dip. in Aviation Customer Care, Cert. for prep. Cabin Crew, TOEIC)

  Training aspiring candidates in preparatory for Cabin Crew, Ground staff and CruiseThe art of answering interview behaviour questionsPresentation skills (individual & group)English for Cabin CrewBasic Cabin Familiarization (cabin terminology)Preparation for TOEICSynopsis on Safety and Emergency & First AidInterviewer for simulations interview.Also, facilitates Diploma in Customer Service Aviation especially in Organization & Structure, The Challenge of Aviation Emergency, Security in Aviation Industry and Ground Handling. Show less

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  Kolej Gemilang

  Jan 2009 - Feb 2014

  To oversee department’s administration including IFMS updateTo manage lecturers and staffTo monitor and train lecturers on lectures, tutorials and teaching methodologyTo participate in visitation and accreditation by regulatory bodiesOrganize Orientation and Graduation ceremonyCreating Syllabus Outline, course work and lesson plans Yearly evaluation on staff - appraisal To teach, assess, evaluate, invigilate and monitor student’s progress.To prepare and moderate quizzes, assignments and final exam papers.Creating Syllabus Outline, course work and lesson plansTo assist HOD in outlining the academic calendar, lecturer’s timetable

  • Head of English Department

    Nov 2011 - Feb 2014

  • English Lecturer cum Acting Head of English Department

    Jan 2009 - Oct 2011
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  Trainer

  Mar 2014 - now

  Trainer/Facilitator/Coach/Mentor

  Dedicated and results-driven professional with a strong background in customer service and leadership. Passionate about Diversity, Equity, and Inclusion (DEI), and experienced in developing E-Learning content that promotes understanding and awareness. Exceptional communication skills, both written and verbal, with a proven ability to connect with diverse audiences. Adept at managing generational dynamics in the workplace and fostering an inclusive environment.With a deep understanding of Behavioral & Competency Interviews, I excel in identifying top talent and building high-performing teams. Business communication, including Email Etiquette, is a forte, ensuring clear and effective interactions. Moreover, I bring refined Telephone Etiquette skills, enhancing client relationships and bolstering the organization's professional image.Possessing high emotional intelligence, I enable effective collaboration and problem-solving. Committed to driving positive change, I specialize in cultivating a harmonious, productive, and forward-looking work culture. L Show less

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  UCSI Education Group

  Jan 2018 - May 2019

  Lecturer

  Lectures English related courses for the Foundation programme; Language & Communication, Oral Communication.

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  HELP University

  May 2019 - Nov 2020

  Lecturer

  Facilitates - Intercultural exchange students (Help Leadership English), (HELP The Academic Programme)Lectures Communication and Writing Skills, Introduction to Public Relations, Personal Branding and Career Management, and ESP (Diploma & Degree Programmes). Able to conduct F2F sessions as well as Virtual Classes (Teams, LMS and Zoom platforms)