
Kathryn Johnson
Customer Service Associate

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About me
Commercial Excellence Content Manager
Education

Davie County High School
2008 - 2012High School 4.0Activities and Societies: DECA, National Honors Society, Science Club, Varsity Tennis

Appalachian State University
2012 - 2016Bachelor's Degree Marketing 3.69Activities and Societies: American Marketing Association, Student Creative Team, and Hall Council
Experience

Shadow Springs Vineyard and Windsor Run Cellars
May 2012 - May 2020Customer Service AssociateInteracted with customers to provide product information and promote productsHelped redesign website and continue to constantly update it using Word PressScheduled and executed a varying number of events each weekendWorked with owners and managers to troubleshoot unforeseen challenges

North Carolina National Guard
May 2014 - Aug 2014Marketing InternResearched Wake Forest University and Branches of the MilitaryCreated a SWOT analysis and marketing strategies to implement at Wake Forest University

Sherwin Williams
Jun 2015 - Aug 2015InternCommunicated with customers to advise on purchases and explain product featuresOptimized and set up corporate product displaysWorked as a team of ten sales staff and product representatives to assist with interactive promotional eventDeveloped and implemented marketing plan and increased sales for opportunity accounts by 15%

Piedmont Elite Marketing, Inc.
May 2016 - Jul 2016Campaign ManagerScheduling and coordinating the logistics of setting up, breaking down, inventorying, and staffing an eventInterviewing and training new individuals to replace myselfPromoting and demonstrating products to exceed daily sales goals

Bankers Life
Oct 2016 - Oct 2018Branch Office Administrator / Talent AcquisitionSourcing, recruiting and on-boarding dedicated individuals to fill open positions and anticipate future needCoordinated meetings, special events, and incentives for agentsProvided friendly and approachable service to visitors, employees, agents and customersImplementing and expanded college recruitment and internship programs through career fairs and on campus events Organized office calendar with interviews, briefings, appointments and trainingFacilitated all online training requirements for officePipeline Management Interview and phone screening skills Show less
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Key Risk (a Berkley Company)
Oct 2018 - Jan 2024Create and rebrand collateral materials that support company's products and services through Adobe suites and Microsoft suitesWrite, review and publish company communications- newsletters, collateral materials, forms, powerpoints and user guidesStreamline one sheets, PowerPoints and training documents to reduce redundency and increase client participationDevelop and coordinate email templates and supporting web content for clients utilizing mass marketing email tools and articulate e-learning platformManage regular content updates to corporate website and intranetDevelop and manage social media strategy and monthly calendarCoordinate scheduling, planning and on-site execution of internal corporate events, office activities and conferencesCoordinate scheduling, planning and execution of client events, trade shows, conferences and large scale incentive trips Show less Managed client facing mailbox and helped onboard new and existing clients to internal platformTrained associates on new expense reporting system and created ongoing training powerpointExtensive excel analytics of external associate recognition from survey monkey responsesReviewed and maintained collateral material library for company rebrandingUtilized constant contact for internal and external communications and tracking of open rates and clicksCoordinated virtual associate engagement activitiesWorked with team to coordinate office relocation project and created documentation to support move Show less Managed calendars by coordinating meetings, conferences and travel for president and executive leadership team membersTrained associates and maintain expense reports company wideManaged internal and external associate recognition system through Kudos software and survey monkeyCollaborated with other departments to create and update collateral materials through sharepoint, power point, adobe suite, pdf and excelWrote and sent out communication around company updates, weekly newsletters and monthly innovation highlightsOrganized and maintain confidential files and compile reportsCoordinated internal and external events ranging from client entertainment to annual company meetings Show less
Marketing and Event Specialist
Jun 2022 - Jan 2024Marketing and Client Experience Specialist
Dec 2021 - Jun 2022Executive Administrative Assistant
Oct 2018 - Dec 2021

Owens & Minor
Jan 2024 - nowContent Manager, Sales Presentations
Licenses & Certifications

Collegiate Role-Playing and Relationship Selling Certificate
American Marketing AssociationMar 2015
Honors & Awards
- Awarded to Kathryn JohnsonTop American Marketing Association Student Walker College of Business Apr 2015
- Awarded to Kathryn JohnsonChancellor's List or Dean's List Appalachian State University Every Semester while attending college
Volunteer Experience
Volunteer
Issued by Parent to Parent on Oct 2012
Associated with Kathryn Johnson
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