Kathryn Johnson

Kathryn Johnson

Customer Service Associate

Followers of Kathryn Johnson628 followers
location of Kathryn JohnsonGreensboro--Winston-Salem--High Point Area

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  • Timeline

  • About me

    Commercial Excellence Content Manager

  • Education

    • Davie County High School

      2008 - 2012
      High School 4.0

      Activities and Societies: DECA, National Honors Society, Science Club, Varsity Tennis

    • Appalachian State University

      2012 - 2016
      Bachelor's Degree Marketing 3.69

      Activities and Societies: American Marketing Association, Student Creative Team, and Hall Council

  • Experience

    • Shadow Springs Vineyard and Windsor Run Cellars

      May 2012 - May 2020
      Customer Service Associate

      Interacted with customers to provide product information and promote productsHelped redesign website and continue to constantly update it using Word PressScheduled and executed a varying number of events each weekendWorked with owners and managers to troubleshoot unforeseen challenges

    • North Carolina National Guard

      May 2014 - Aug 2014
      Marketing Intern

      Researched Wake Forest University and Branches of the MilitaryCreated a SWOT analysis and marketing strategies to implement at Wake Forest University

    • Sherwin Williams

      Jun 2015 - Aug 2015
      Intern

      Communicated with customers to advise on purchases and explain product featuresOptimized and set up corporate product displaysWorked as a team of ten sales staff and product representatives to assist with interactive promotional eventDeveloped and implemented marketing plan and increased sales for opportunity accounts by 15%

    • Piedmont Elite Marketing, Inc.

      May 2016 - Jul 2016
      Campaign Manager

      Scheduling and coordinating the logistics of setting up, breaking down, inventorying, and staffing an eventInterviewing and training new individuals to replace myselfPromoting and demonstrating products to exceed daily sales goals

    • Bankers Life

      Oct 2016 - Oct 2018
      Branch Office Administrator / Talent Acquisition

      Sourcing, recruiting and on-boarding dedicated individuals to fill open positions and anticipate future needCoordinated meetings, special events, and incentives for agentsProvided friendly and approachable service to visitors, employees, agents and customersImplementing and expanded college recruitment and internship programs through career fairs and on campus events Organized office calendar with interviews, briefings, appointments and trainingFacilitated all online training requirements for officePipeline Management Interview and phone screening skills Show less

    • Key Risk (a Berkley Company)

      Oct 2018 - Jan 2024

      Create and rebrand collateral materials that support company's products and services through Adobe suites and Microsoft suitesWrite, review and publish company communications- newsletters, collateral materials, forms, powerpoints and user guidesStreamline one sheets, PowerPoints and training documents to reduce redundency and increase client participationDevelop and coordinate email templates and supporting web content for clients utilizing mass marketing email tools and articulate e-learning platformManage regular content updates to corporate website and intranetDevelop and manage social media strategy and monthly calendarCoordinate scheduling, planning and on-site execution of internal corporate events, office activities and conferencesCoordinate scheduling, planning and execution of client events, trade shows, conferences and large scale incentive trips Show less Managed client facing mailbox and helped onboard new and existing clients to internal platformTrained associates on new expense reporting system and created ongoing training powerpointExtensive excel analytics of external associate recognition from survey monkey responsesReviewed and maintained collateral material library for company rebrandingUtilized constant contact for internal and external communications and tracking of open rates and clicksCoordinated virtual associate engagement activitiesWorked with team to coordinate office relocation project and created documentation to support move Show less Managed calendars by coordinating meetings, conferences and travel for president and executive leadership team membersTrained associates and maintain expense reports company wideManaged internal and external associate recognition system through Kudos software and survey monkeyCollaborated with other departments to create and update collateral materials through sharepoint, power point, adobe suite, pdf and excelWrote and sent out communication around company updates, weekly newsletters and monthly innovation highlightsOrganized and maintain confidential files and compile reportsCoordinated internal and external events ranging from client entertainment to annual company meetings Show less

      • Marketing and Event Specialist

        Jun 2022 - Jan 2024
      • Marketing and Client Experience Specialist

        Dec 2021 - Jun 2022
      • Executive Administrative Assistant

        Oct 2018 - Dec 2021
    • Owens & Minor

      Jan 2024 - now
      Content Manager, Sales Presentations
  • Licenses & Certifications

    • Collegiate Role-Playing and Relationship Selling Certificate

      American Marketing Association
      Mar 2015
  • Honors & Awards

    • Awarded to Kathryn Johnson
      Top American Marketing Association Student Walker College of Business Apr 2015
    • Awarded to Kathryn Johnson
      Chancellor's List or Dean's List Appalachian State University Every Semester while attending college
  • Volunteer Experience

    • Volunteer

      Issued by Parent to Parent on Oct 2012
      Parent to ParentAssociated with Kathryn Johnson