Steven Ambadipudi

Experience

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  Mphasis

  Sept 2018 - Feb 2020

  Transaction Processor

  • Work on Kofax Capture which is a document capture tool.• Securely process all types of documents from various virtual sources & data locations.

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  Compucom

  Feb 2020 - now

  • Provide first line technical support to users globally.• Support & Troubleshoot issues related to Windows, Laptops, Desktops, Printers, Mobiledevices etc.• Assist with MS office License in processing software license requests• Assist with new hardware & software requests.• Log and track all incidents and requests in ServiceNow system.• Account provisioning & maintenance using Active directory involving password resets,account lockouts, adding/removing users from Security groups.• Ensured the end user queries are handled professionally to attain customer satisfaction.• Handle Software installation requests.• Worked on basic reporting in MicroStrategy for client • Monitored Twilio to check the chat volumes, ASA and SLA Show less

  • IT Real Time Analyst | WFM | CXO

    Oct 2022 - now

  • Technical Support Engineer

    Feb 2020 - Oct 2022