Mandi Lucchesi-Calati

Experience

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  Grand Rapids Police Department

  Nov 1998 - Feb 2000

  Intern
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  Fifth Third Bank

  Feb 2000 - Apr 2008

  Lead Customer Service Representative
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  ChoiceOne Bank

  Apr 2008 - Aug 2014

  Assistant Branch Manager

  As an Assistant Branch Manger my main responsibilities consisted of "In House" sales and employee development. I utilized training tools to drive sales, referrals and service to ensure top customer satisfaction. I was also a corporate trainer focusing on conflict resolution, smart sales, product knowledge and regulation changes. I trained employees from Executive to Administration level. My class size consisted from 5 to 180 employees.

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  Self-Employed

  Nov 2012 - now

  Contract Artist

  As a contract Artist I use multiple medias. I custom design cakes and create hand painted wine glasses along with many other crafted projects. I Instruct classes on simple acrylic canvas painting. Showing them fun and easy ways to let their creative side show.

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  My Personal Credit Union

  Sept 2014 - Aug 2016

  Branch Manager

  As a Branch Manager I was responsible for managing the functions of a full service branch, including maintaining existing and developing new member relationships, both personal and business. I was accountable for achieving sales performance objectives of the branch relating to deposit growth, fee income and expense control. I was responsible for supervising, coaching and developing of branch staff and ensuring the communication and adherence with all Banking best practices, policies, procedures and regulations. I was a certified corporate trainer for Sales and Leadership Strategies through CUNA. I designed, implemented and continuously monitored a new hire training program and actively oversaw the hiring process to ensure our market was staffed appropriately. Show less

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  Title REsource Agency

  Aug 2016 - Apr 2017

  Settlement Professional

  My responsibilities include data entry, title commitment delivery, notary loan closer and business development. As a Settlement Professional I examine title for accuracy, pro-rate property fees for the current year of the transaction and interact with local and state agencies to notify them about the transfer of ownership. I also the help the lender clear any discrepancies in title to ensure a smooth transaction for their members refinance.

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  Star Title Agency

  Apr 2017 - Aug 2017

  Escrow Closer

  As an escrow closer, I verify information on file entries, prepare closing documents and checks, assemble closing packets, calculate costs, advise others regarding transactions and gain funding approval and disbursement of funds. During the closing appointment I make sure the client fully understands the lender and escrow disclosures, mortgage and note.

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  Michaels Craft Store

  Jan 2018 - Dec 2018

  Artist
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  Lake Michigan Credit Union

  Apr 2018 - now

  Talent Management Culture Manager of Michigan

  As a culture manager I am involved in creating, driving, and executing policies, projects, programs, and strategies related to employee engagement, satisfaction and experience. I also provide opportunities for learning, celebrating, and developing the culture and talent of the teams and individuals in the workplace and out in the communities where they live.