Katlego Malekutu

Experience

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  Unilever

  Feb 2015 - Oct 2017

  IT Assistant /General
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  Altron People Solutions

  Apr 2018 - Jul 2022

  Configure network hardware such as servers, routers, and switches• Support instructors in the use of classroom/learning spaces and resolve technologyissues in classrooms• Consult with faculty members, staff, and students to plan and design technicalrequirements for classrooms and learning spaces on campus.• Upgrade, repair, and maintain computer hardware• Troubleshoot various network issues• Maintain appropriate system configurations• Assist network architects with the design of network models whenever needed• Deploy and update company-wide software for training• Manage servers and operating systems• Implement security measures, become a point assistance for all delegates in thebuilding.• Incident management & resolution.• System software & hardware support in PC’s.• Providing network administration and support• Consulting with clients to specify system requirements and design solutions• Prepare technical requirements and diagrams for the design and renovation oftechnology in classrooms and learning spaces.• Provide faculty members with development opportunities, and consultation,regarding using classroom technology• Manage communication of upgrades, testing of upgrades & new features andtechnical issues• Provide information to users regarding the status of their requests and resolve anynecessary issues regarding the same• New PC setup, install, re-image and End-user data transfer with server 2012, 2016and 2019 and Windows 7,8,10,11 and Office 10 ,13, 16 and Office 365, set up classrooms with the use of Hyper-V and various Software installation requests for trainingpurposes from clients.• Promoted awareness of need for and benefits of inclusion of children with disabilitiesand special health care needs.• Demonstrate leadership in identifying and implementing best practices in the form ofprocess and quality improvements for the services. Show less • Identifying hardware and software solutions• Troubleshooting technical issues• Diagnosing and repairing faults• Resolving network issues• Installing and configuring hardware and software• Speaking to customers to quickly get to the root of their problem• Providing timely and accurate customer feedback• Talking customers through a series of actions to resolve a problem• Following up with clients to ensure the problem is resolved• Replacing or repairing the necessary parts• Supporting the roll-out of new applications• Providing support in the form of procedural documentation• Managing multiple cases at one time• Testing and evaluating new technologies• Conducting electrical safety checks on equipment. Show less

  • Learning Technology Support Specialist (Network Administrator )

    May 2019 - Jul 2022

  • Technical Support Learnership

    Apr 2018 - Apr 2019
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  Express Employment Professionals

  Aug 2022 - Nov 2022

  Help Desk Support Engineer

  Take appropriate corrective action.• Helpdesk Support and Logging 1st / 2nd level resolution of IT incidents.• Taking ownership of incidents from initiation to closure.• Problem Management, document system changes.• Provide a service to franchise offices around the country.• Back up Monitoring• Desktop Support to staff at Head Office. Setup and maintenance of IT Systems.• Evaluating user needs and system functionality.• Maintain Franchise systems and programs.• Network and Systems Administration.o Active Directoryo Server Maintenanceo Email Managemento LAN/WAN infrastructureo Firewalls Show less

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  Ricoh South Africa

  Nov 2022 - Dec 2023

  Technical Customer Support Consultant L1 (Remote)

  • I supported multiple clients in the UK with first-line support on rotational shifts.• Be held accountable for measurable objectives including average talk time, first callresolution, and interactions worked, among others.• Operating system functionality (Windows 10 / Windows 11 /Mac in an Office 365 andActive Directory environment,Intune)• Customised customer experiences to build brand loyalty.• Software installation and troubleshooting using Bomgar remote access softwareincluding VPN installation.• Escalate customer issues through the proper channels on PC support, hardwareupgrades, connectivity, basic networking, and repairs for printers in the client'soffices• Keep open communication on all issues until resolved or turned over to anotherresource• Open and manage cases according to defined severities and case priorities.• Document support issues and all steps performed in the Customer• Diagnosing and repairing faults• Resolving network issues• Installing and configuring software and assigning hardware requests to relevantonsite teams• Providing support in the form of procedural documentation• Managing multiple cases at one time• Talking customers through a series of actions to resolve a problem• Application support on Mimecast,Okta,G-suit,Addigy ,Cisco Systems VPN client,AdobePro.• Attend ongoing training sessions in core areas of the business. Show less

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  Zonke Unicode

  Feb 2024 - Apr 2024

  Technical Support Specialist

  • Provide first-line support and daily assistance of all IT-related issues.• Perform routine & and scheduled maintenance on Hardware and Software - Antivirus/IDS definition Updates, Patches/hot fixes, firmware updates.• Provide IT support and training to end users.• Provide support for Unicode Systems.• Assist with Antivirus, Intrusion defence, backups, and restores.• Server, Firewalls, Web Servers, and workstation maintenance, backups and restores.• Daily maintenance of Data repositories.• Prioritizing and attending to daily IT incidents.• Maintenance of stock on computer-related consumables and dealing with suppliers.• Maintaining company IT standards and procedures, network security, and confidentiality of Information.• Documentation of systems and changes.• Attending weekly meetings and IT strategy sessions. Show less

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  SCG South Africa

  Nov 2024 - now

  Information Technology Professional

  Answering customer calls for IT support.Logging tickets with clear information.Performing basic troubleshooting on issues.Providing high quality updates on the tickets to the customers.Flagging and escalating issues that are going over SLA.Learning and working with the team to build skills to take on more complex issuesAssisting with standby support which involves monitoring checks as well as addressingissues found during the standard standby checks.Answering calls and logging tickets for issues if there aren’t tickets already.Performing basic troubleshooting for issue tickets.Communicating with the team for escalation of issues where required.Attending to and resolving tickets within an SLA or escalating when tickets are nearing end of SLA.Assisting with Office 365 & Azure related services as well as license adding and issues.Setting up Anti-virus for client devicesBackup solution support for Azure backup and azure backup for Windows ,but notlimited to this technology.General Windows & Mac troubleshooting for issues logged by clients.Basic printer support.Network & core infrastructure support for Cisco ,Draytek ,UniFi equipment.Ordering various types of hardware and software according to standard operating procedure. Show less