Amy Ricords

Experience

• 

  Penn State Hershey Medical Center

  May 1997 - Apr 2011

  Staff Nurse, Clinical Educator, Program Manager, Director
• 

  Penn State Milton S. Hershey Medical Center

  Apr 2011 - Feb 2018

  Director, Nursing Education and Professional Development

  Responsible for the strategic direction of nursing orientation, annual competencies, and professional development for ~3500 employees. Manage a 1.3 million dollar operational budget and multimillion dollar capital investments. Responsible for leading teams to make positive impacts on quality and safe patient care.

• 

  PA Nursing Workforce Coalition

  Feb 2018 - now

  Director Nursing Professional Advancement

  Work directly with PA's Nurse Residency Program Collaborative and the PA Advancement of Progression in Nursing committee to create streamlined pathways for successful transition to professional practice and the pursuit of life long learning.

• 

  Peak Outcomes

  Feb 2018 - Jul 2021

  Chief Nursing Officer

  Peak Outcomes is a healthcare communications consulting group consisting of clinicians and technical engineers. Our work revolves around optimizing healthcare organization's communication systems and processes to improve quality patient outcomes and increase workforce efficiency. All of this is done while decreasing the overwhelming costs associated with inconsistent practice and excess steps.

• 

  Ronco

  Jun 2021 - now

  Vice President, Customer Experience at Ronco (formally Sage Technologies and Peak Outcomes)