Grace Heise

Experience

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  Mosaic North America

  Jun 2018 - Sept 2018

  Brand Ambassador

  Mosaic is an agency that works to create your brand’s big picture. Mosaic offers services from assisted selling to awe-inspiring events, integrated campaigns to immersive experiences.As a Brand Ambassador, I developed a proven track record of driving brand awareness and fostering customer engagement. I travelled around BC as a collaborative member of a small team and was passionate about delivering exceptional experiences and representing clients with utmost professionalism. I used persuasive communication skills to create lasting brand impressions. I also excelled in event coordination, product demonstrations, and relationship building. Show less

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  Romeo's Kitchen and Spirits

  Jun 2020 - Nov 2020

  Server

  Romeo's Kitchen & Spirits' goal is goal is to create food you know and love, but with a culturally infused, unexpected twist.In my role as server, I achieved the following:• Exhibited strong organizational skills in coordinating with kitchen and bar staff, ensuring smooth operations and customer satisfaction.• Leveraged a customer-focused mindset to anticipate and exceed customer expectations, resulting in positive feedback and repeat business.

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  No Limits Fitness

  Oct 2020 - Jul 2021

  Front Desk Representative

  No Limits Fitness & Yoga is a full service co-ed fitness centre featuring state of the art fitness equipment, personal training, and daily fitness classes. The facility is focused on health and well being with great instructors and friendly staff.In my role I excelled at the following:• Provided professional front desk administrative support, ensuring a seamless and welcoming experience for members and guests.• Demonstrated exceptional communication skills, both in-person and over the phone, to address inquiries, schedule appointments, and provide accurate information.• Exercised strong organizational abilities to manage multiple tasks simultaneously, maintaining efficiency and meeting deadlines. Show less

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  Brownstone Restaurant

  May 2021 - Mar 2023

  Server

  Brownstone Restaurant is a Kamloops-based restaurant with rustic breads, cheeses and charcuterie made in house, herbs and salad greens grown on-site in a garden courtyard, and partnerships with local producers.I deliver exceptional customer service in a high-end restaurant, ensuring a memorable and enjoyable experience for patrons. I create a welcoming atmosphere, assisting patrons in selecting food and beverages by suggesting courses, offering cocktails, explaining the chef's specialties, identifying appropriate wines, and answering food preparation questions. I resolve customer service issues and process payments. Show less

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  Excel Personnel

  Apr 2022 - Jun 2022

  Registration Clerk and Customer Service Representative

  I was a highly efficient and detail-oriented Registration Clerk at conferences. I handled attendee registration and delivered exceptional customer service. I demonstrated strong multitasking skills, ensuring smooth check-in and seamless coordination of conference logistics. I was also a collaborative team player with excellent communication and interpersonal skills, adept at building rapport with attendees and addressing their needs. I was committed to delivering a seamless and positive registration experience, contributing to the overall success of conferences and events. Show less

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  Bright Eye Brewing

  May 2022 - Mar 2023

  Server

  Bright Eye Brewing is a craft brewery with an ever-changing tap list, fun food, sports and a brewcade.I deliver exceptional customer service in a fast-paced craft brewery environment, ensuring a memorable and enjoyable experience for patrons. I also coordinate with kitchen and bar staff, ensuring smooth operations and customer satisfaction

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  TED Conferences

  Apr 2023 - Apr 2023

  Gift Program Assistant

  I supported the In-Kind Manager in managing TED2023's Gift Bag program, ensuring smooth logistics, inventory management, and distribution. I supervised both attendee-facing and back-of-house support staff, providing guidance and ensuring efficient operations. I demonstrated excellent organizational skills in the packing and distribution process, ensuring accuracy and timeliness. I also collaborated closely with team members to maintain a high level of attendee satisfaction and uphold TED's brand standards. Show less

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  Sunny at Seven Solutions Ltd.

  Aug 2023 - now

  Founder & Principal Consultant

  As the Founder and Principal Consultant of Sunny at Seven Solutions Ltd., I offer Business Analysis Consulting solutions, accepting both municipal and private contracts. I currently have a contract with IX Solutions, which allows me to work alongside the City of Kamloops Project Services team. Throughout this work, I have provided services such as creation of project documentation templates and spaces, initiated and managed IT projects, and initialized and facilitated multi-department information sessions. Show less