
Eva Marsh
Steering Committee Member

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About me
Patient Experience and Research @ Ash Wellness
Education

Widener University
2018 - 2021Master of Education - MEd EDUCATION
Widener University
2018 - 2021Master of Social Work - MSW Social Work
University of North Carolina at Asheville
2014 - 2018Bachelor of Arts - BA SociologyActivities and Societies: Summa Cum Laude * Studied abroad in Ghana the summer of 2017 * Partnered with NGOs and studied economics and colonialism at the University of Ghana at Accra
Experience

Bloomington PRIDE
Jun 2013 - Aug 2016Steering Committee Member*Wrote fundraising letters from a youth perspective to solicit donations for this LGBTQIA+ nonprofit*Was the first youth volunteer involved with Bloomington PRIDE * Presented a speech on LGBTQIA+ youth experiences in Southern Indiana

University of North Carolina at Asheville
Jan 2016 - May 2018Created annotated bibliographies and literature reviews for the head of the Sociology department, prepared interview materials, conducted interviews, utilized card sortingCritically analyzed existing data on research topic and identified potential bias, gaps, and themes
Research Assistant
Jan 2017 - May 2018Technical Writing Consultant
Jan 2016 - May 2018

CHESTER COMMUNITY CHARTER SCHOOL
Aug 2018 - May 2019Social WorkerResponsible for meeting with assigned caseload as well as running group therapy sessions on emotional maintenance and aggression management for high-risk children utilizing an empathetic communication approachStarted and ran a group focused on sexual health and LGBTQIA+ identities and advocated for unique needs of each individual while being mindful of how intersecting marginalized identities shapes experiences Conducted staff training on LGBTQIA+ youth and inclusive teaching practices, observed classroom teaching Show less

Planned Parenthood of Delaware
Aug 2019 - Apr 2021Conducts usability testing for scheduling platform and call center, navigates implementation of changes to scheduling process for patients to make services more accessible Runs needs assessment for gender-affirming healthcare, creates and facilitates all staff training and department-specific trainings, meets monthly with every department within the organizationMeets weekly with gender-affirming care patients for clinical work exploring non medical needs, identity, trauma, and sexuality from strengths-based perspectivesUtilizes a weekly cadence for qualitative research Show less
Research Coordinator
Aug 2020 - Apr 2021Community Educator
Aug 2019 - Apr 2021

Plume
Apr 2021 - Dec 2021Care CoordinatorConnects with current and prospective patients to answer questions and troubleshoot problems with the applicationActs as liaison between patients & providers to create better access to gender-affirming healthcareWorks with product team on qualitative research projects to collect user data and stories for roadmap features

Ash Wellness
Jan 2022 - nowPatient Experience and Research Lead
Aug 2024 - nowPatient Experience Manager
Jan 2023 - Sept 2024Client Success Associate
Jan 2022 - Jan 2023
Licenses & Certifications
- View certificate

UX Certificate
Nielsen Norman GroupDec 2020
Honors & Awards
- Awarded to Eva MarshResearch Scholar Award UNC Asheville Department of Sociology May 2018 Awarded for “Flying Under the Gaydar: How Femme Queer Women Navigate Visibility, Identity, and Power Dynamics in Partnerships”
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