Mrs Deepa Verma Vyas

Experience

• 

  Indore city transport service Ltd

  Feb 2010 - Dec 2011

  Customer Relation Management

  • Co-ordinate with costumers.• Submit all documents of Costumers for city Bus Pass.

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  Ashok Leyland

  Jan 2012 - Jul 2015

  Customer Relation Management

  1. Co-ordinate with costumers.2. Handle the HR department.3. Manage of Operation department4. Update All Enquirys and strictly follow-up according LIS/SAP, CRM Software. 5. To Organized Delivered Vehicles Ceremony.6. Co-ordinate between RTO Department and organization.7. Data Management in SAP. CRM, DBM, software.8. Handling of insurance claim in case of accident vehicle.9. Follow-up to mechanic on field related to job delay.10. To make every month service camping schedule. 11. Providing job tracking sheet to service advisor and supervisor for observing current position of job on particular vehicle. 12. Handle the Accident department and Co-ordinate with insurance companies Show less

• 

  Mercedes-Benz India Pvt. Ltd.

  Aug 2015 - Oct 2018

  Priority Customers Relationship Executive

   Accept service booking and register in eDealer by opening SR and PRO. Accepted appointments to be informed to respective service advisors, Service Manager and Parts department. Making a prior call for reconfirmation of appointments. Customers arrived at reception to be greeted and introduce to respective service advisors in case all service advisors are busy. Vehicles which have not visited from last two years to be extracted from eDealer and inform to the Service Manager. Instant feedback analysis to be done. Service follows up analysis to be done. Root cause analysis to be given to Service Manager. 3rd, 7th & 15th day follow up call to be made. Positive and negative feedback with analysis to be given to Service Manager. Register customer complaint in eDealer. Use the complaint source as walk in, emails, letters referred by MBIPL, SFU etc. Root cause analysis of customer complaint. Reminder of Service. Handling of insurance claim in case of accident vehicle. To make every six month location service camping schedule. Providing job tracking sheet to service advisor and supervisor for observing current position of job on particular vehicle. Maintaining CSI score (Customer Satisfaction Index), increasing company revenue. Maintaining monthly CRM reports. Maintaining complaint management. Promotion of company’s activities in relation to service, parts and car sales campaign. All Workshop Customers data to be maintained with correct and latest account details. Co-ordinating with customers through calls and mails. Show less