Kate Mellors

Experience

• 

  Halfords

  Oct 2008 - Oct 2014

  Duty Manager

  Key Skills-Performance Management.Delivering to set targets.Team Leadership.Practical Training.Change Management.Communication.Influencing results through change.Continuous improvement.COSHH.Safety Compliance.

• 

  Holland & Barrett

  Oct 2014 - Sept 2021

  Key Skills:Customer ServicePerformance ManagementPersonal Development PlansCRM SystemsCareer coaching and team developmentChange management and deploymentDelivering new business initiatives and prioritiesContinuous improvementTraining deliveryLeadershipOrganisation and self managementBuilding and maintaining relationships with key stakeholdersMaintaining high store standards and strong compliance levels.Use of Microsoft Office Packages.Interpreting data for continuous improvement.Throughout my time as a store manager I have had a passion for developing people, while building a reputation for strong store performance. I lead by example and delivery key business objectives, targets and KPI's with enthusiasm and encouragement. I am a key collaborator, working with other managers on my region as well as regional business managers to support other stores on my region. Show less Key Skills-Assessing training to OFSTED and training provider standards.Driving continuous improvement in learning.Training delivery.Presenting to a varied audience.Coaching and developing a team.Business awareness.Influence different areas of the business to facilitate better learning.Self management of own work load.E-Learning DevelopmentManaging different learning styles and adapting accordingly.As a regional training I delivered a new product training initiative for new hires to the company. I was involved in the continuous improvement of product training for Holland and Barrett in order to make learning more accessible across the business. My role was to ensure that the learning involved was challenging but achievable and leading onto life long learning. Show less

  • Store Manager

    Sept 2019 - Sept 2021

  • Divisional Product Trainer

    Jan 2019 - Sept 2019

  • Store Manager (training champion)

    Oct 2014 - Feb 2019
• 

  Specsavers

  Sept 2021 - now

  Divisional Retail Trainer

  Key skills:Change managementManager and leadership developmentChange coachingStakeholder managementProject ManagementEffective CommunicationProject lifecycleProject deliveryCollaboration Training deliveryDigital classroomsRisk ManagementProject planningInfluencingL&D ConsultingAs a Retail Trainer I initially supported training for a major new system change at Specsavers at both a divisional and national level. I began supporting at business readiness testing, gathering feedback from super users and eventually after roll out providing systems training digitally across the estate using online classrooms. On completion of the project I joined the wider retail training team delivering classrooms on customer service, optics and dispensing as well as providing bespoke support to new businesses, systems training and presenting at large scale roadshows influencing a variety of key stakeholders. Show less