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Juan Haywood

Juan Haywood

Network Technician (Learnership)

Followers of Juan Haywood591 followers
location of Juan HaywoodCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Founder @ GG Host | Founder @ GG Cloud

  • Education

    • Google

      2012 - 2012
      Training Sales Engineer Enablement Program

      Solution selling, value creation, verticalisationBusiness demosCompetitive knowledgeSoft skills of SE team

    • University of Cape Town

      2013 - 2014
      Bachelor of Commerce (Hons) Information Systems Management

      -State of the Art System Delivery/Development Methods and Techniques (Object Orientated Systems Analysis using UML, Patterns, Architectures, Iterative Methodologies, Agile Methods) -Technology (Architectures: Client/server, Multi-tier, Distributed, Cloud computer; Operating Systems; Virtualization; Open Source; Database; Internet; Communications: LANs, WANs, Mobile; XML; Service Oriented Architecture; Middleware; Security) -Project Management (Project definition, scoping… Show more -State of the Art System Delivery/Development Methods and Techniques (Object Orientated Systems Analysis using UML, Patterns, Architectures, Iterative Methodologies, Agile Methods) -Technology (Architectures: Client/server, Multi-tier, Distributed, Cloud computer; Operating Systems; Virtualization; Open Source; Database; Internet; Communications: LANs, WANs, Mobile; XML; Service Oriented Architecture; Middleware; Security) -Project Management (Project definition, scoping, feasibility, estimating, risk management, planning, critical path and critical chain methods, execution, quality management, people management and monitoring and reporting) -Strategic Management of IT (Business and IT alignment, inter-organisational systems, architecture-based management, outsourcing, e-commerce, customer operated systems, knowledge management, IT futures, innovative business models) Show less

  • Experience

    • Learn24

      Jun 2002 - May 2006
      Network Technician (Learnership)

      This was an IT learnership position. Assist and shadow the IT manager.

    • Eco Time Technology

      Nov 2007 - Mar 2010
      Senior Software Consultant

      Eco Time Technology specialises in the marketing, distribution and support of Time Management Solutions throughout Southern Africa and abroad. Our products have been developed to offer a range of integrated Time & Attendance and Access Control solutions.RESPONSIBILITIES: Primary Responsibility: Systems analysis, scripting, and configuration of the time management software suite of products. Customer engagement: Responsible for customer support post-implementation.Customisation: Report writing based on specific business requirements.Testing: Unit and User Acceptance testing of software products applications, and development of Test Cases documentation for use in this process. Product Enhancement: Liaising with product developers on system developments, support issues and new product features. Show less

    • Grove Group

      Apr 2010 - Apr 2014
      Sales Engineer / Solutions Architect / Product Manager

      We at Grove believe that the future of business is Mobile, Social and based in The Cloud. A proud Google Enterprise Partner, we support a range of Google Solutions, including Google Apps for Business, Google Geospatial and Google Search. Mobility is at the heart of our vision, focusing on Mobile App Development, developing apps that fit your specific processes and needs. RESPONSIBILITIES: Product Management: Responsible for managing relationships with select software vendors. Managed customer feedback and feature requests. Ensured sales, marketing, support and deployment teams were properly trained on product set. Assisted marketing team with authoring of marketing material. Completed market analysis of competing products and market trends. Sales Engineering: Technical lead on sales engagements with enterprise sized opportunities. Responsible for accurate technical lead qualification, discovery and solution validation, as well as presentation of proposed solutions. Customer Success Management: Primary technical liaison for new enterprise clients. Responsible for overseeing the smooth and successful completion of deployment projects, change management, project management, and customer executive expectations. Technical Account Management: Permanent primary point of contact for key customers regarding technical issues, questions, concerns, and new feature requests. User Development: Contributor to company blog with articles on new product features; conducting interactive webinars; speaker at various Google roadshows and conferences. Show less

    • Dialogue

      May 2014 - Feb 2015
      Technical Support Manager

      Dialogue specialises in delivering mobile messaging and mobile billing solutions for businesses, both large and small, around the globe. We were established in 1994 – a long time in the ever-changing mobile world.RESPONSIBILITIES: Product Support: Manage all aspects of the technical support desk for the Cape Town office.Account Management: Manage technical relationships with key accounts.Client/User Development: Train new customer developers on use and best practice integration with all APIs. Sales Engineering: Assist sales team with technical aspects of sales engagements. Show less

    • Qorus Software

      Mar 2015 - Apr 2017
      Customer Success Manager / Sales Engineer

      As a Customer Success Manager, I am responsible for overall project implementation and delivery and am the Qorus point-of-contact for all project related activities. Responsibilities include project management, implementation management, and change management of strategic projects.The role also includes managing all aspects of the project from inception to delivery, planning and monitoring project inter-dependencies and maintaining the project documentation.

    • Opennetworks (Pty) Ltd

      Apr 2017 - Sept 2018
      Customer Engineer / Google Cloud Architect

    • The Shoprite Group of Companies

      Oct 2018 - Oct 2022
      Analyst Developer

    • BATTLESTATE GAMES

      Nov 2019 - Apr 2021
      Community Representative

    • GG Cloud

      Oct 2022 - now
      Founder @ GG Cloud

    • GG Host

      Oct 2022 - now
      Founder @ GG Host

  • Licenses & Certifications

    • Google Cloud Certified Professional - Data Engineer

      Google Cloud Certified
      Jul 2018
      View certificate certificate

    • Google Certified Professional - Cloud Architect

      Google Cloud Certified
      Dec 2017
      View certificate certificate