Ghenadie Cotaga

Experience

• 

  IBM

  Jun 2003 - Dec 2017

  - Managed more than 20 transition and transformation projects within Software Management team;- Managed Steady State IT Operations for more than 20 worldwide known customers;- Organized and lead several security audit workshops and customer presentation of team services portfolio;- Involved in large scale / sensitive global IBM projects;- Directly involved in offering and contract creation, review and update;- Responsible for management of projects from initiation (kick-off workshops, discussions, planning, preparation and set up of service transition strategy) to closure phases;- Responsible with project documentation and service reporting, issue and risk management;- Cultivated trusted partner relationships with account and client; keeping consistent and open dialogue to uncover issues, challenges, risks- Manage the communication with the customer as Single Point of Contact and act as a Point of Escalation for issues and risks arising;- Ensure compliance with SLAs and KPIs;- Participate in Change Management process;- Lead the team and coordinate tasks allocation;- Ensure a good collaboration with all stakeholders and other involved teams;- Provide strategic and tactical directions. Show less - Set clear team goals and communicate instructions to team members;- Listen to team members' feedback and resolve any issues or conflicts;- Recognize high performance and reward accomplishments;- Encourage creativity and risk-taking;- Motivate the team members;- Provide coaching, guidance and training;- Manage the flow of day-to-day operations;- Delegate tasks and set deadlines;- Monitor team members' participation to ensure the training they are being provided is being put into use, and to see if any additional training is needed;- Provide feedback and reports to update the company on the team's progress, achievements and goals;- Distribute reports to the appropriate personnel. Show less - Lead the design and related discussions;- Gathered requirement information from customer;- Analysed policies and best practices;- Created solution architectural design doc;- Presented the new architecture to the customer and its advantages, and adjust architecture based on input;- Implemented and configured the designed solution;- Performed proof of concept and infrastructure tests to demonstrate the implemented functionalities;- Documented the implementations;- Handed over the environments to operations teams;- Obtained final signoff from the clients;- Implemented third party software distribution tools (1E Shopping, 1E Nomad Branch and 1E PXE Lite) in customer environments;- Improved processes and workflow s for Software Distribution solution;- Planned, implemented and standardized Security Patching solutions;- Wrote script templates for packaging team to align created packages with the customer’s requirements;- Managed Electronic Software Distribution requests from end to end;- Coordinated problem solving and team communication;- Ensured proper project reporting for all activities. Show less - Created software packages based on Microsoft Windows Installer service with Install Shield Admin Studio and Wise Package Studio tools;- Performed Software installation captures (snapshot of the registry entries and files);- Created Visual Basic scripts for MSI custom actions;- Compiled into MSI database file, validation (for checking the installation against Microsoft Windows - Application Specification requirements);Performed MSI conflict resolution using AdminStudio Conflict Solver. Show less

  • Project Manager / Service Delivery Manager

    Mar 2013 - Dec 2017

  • Team Leader

    Nov 2011 - Feb 2015

  • Consultant and Subject Matter Expert - Software Distribution

    Oct 2009 - Mar 2013

  • Software Distribution Administrator

    Jun 2005 - Oct 2009

  • Software Packaging Specialist

    Jun 2003 - Jun 2005
• 

  Secureworks

  Dec 2017 - Mar 2023

  - Ensure the delivery of information security services to the client is in compliance with the contract and is in compliance with any applicable standards and regulatory requirements (e.g., PCI, HIPAA)- Perform client account management (communications, site visits, monthly & Quarterly Governance, etc.)- Lead cross-functional program teams in security remediation planning and execution of security programs by planning and tracking of tasks, schedules, resources and dependencies- facilitate & drive project meetings- Manage and drive remediation efforts related to information security, based on incidents, penetration tests, vulnerability scans, internal/external audits and Critical Practice assessments.- Participate and represent information security in delivery / operational meetings; conduct information security operational review meetings with account key stakeholders with topics including information security status and performance- Review service management reports to ensure tickets (i.e., incidents, problems, requests, changes), related to information security, are being acknowledged, worked and Service Level Agreements are being met; providing direction on ticket remediation and ensuring remediation is complete- Cultivate trusted partner relationships with account and client; keeping consistent and open dialogue to uncover issues, challenges, risks. Show less - Manage security rules migration from customer SIEM (QRadar) into Secureworks CTP.- Facilitate decision making with customer stakeholders, balancing the needs of different constituencies and facilitating consensus in the customer’s organization.- Identify, prioritize, mitigate, manage and resolve project issues, constraints, dependencies and risks in conjunction with the customer.- Define and manage critical success factors in conjunction with the customer.- Communicate ongoing status and issues to the customer and escalate critical conditions to internal Dell Secureworks management.- Create and manage overall project plans for customer deployments.- Coordinate and manage project schedules, meetings, and other related project activities.- Proactively ensure successful completion of all owned implementation related projects.- Continuous education around the technical and procedural components of the various MSS services in order to better serve the customer and guide them through the deployment.- Exemplify excellent Customer service delivery by ensuring all Customer needs are being addressed and regular communication and feedback is occurring.- Support Dell Secureworks sales, contracts and billing, and Secure Operation Center teams by completing project, service, and process related requests. Show less

  • Security Program Manager

    Dec 2018 - Mar 2023

  • Senior Project Manager

    Dec 2017 - Dec 2018
• 

  Cegeka

  Mar 2023 - now

  Security Consultant

  - Offer guidance to Cegeka customers towards an increased security maturity and create security roadmaps to improve their security posture.- Being one of the key figures in the Cegeka Security team I am acting as the go-to person for our clients regarding all security related topics.- Advising and guiding our clients in their security maturity program.- Creating and managing security roadmaps to improve clients security posture.- Translating the security roadmap into both technical and strategic security measures.- Driving the process of continuous security improvement with our clients through a set of security management & governance activities.- Conducting risk assessments and, interpreting the results and provide the clients with the best possible advices for improvement. Show less