Burak Yazici

Experience

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  Nortel Netas

  Oct 2006 - Apr 2022

  This role is the next level of support where I used to escalate issues to as a Technical Support Engineer. The main goal of the team was to provide solutions to problems/tickets that were escalated by either tech support or emergency teams from regions around the globe. The daily activities were code/bug fixing in Java, configuration troubleshooting, lab testing and documenting solutions. The daily interactions took place amongst tech support, design and emergency recovery teams to provide both configuration and software solutions based on the nature of the problem.I was then tasked with performing fresh installation/commissioning, Integration/ Troubleshooting of the product at physical customer sites. In this role, I experienced working with customers on an everyday face-to-face basis, with some projects taking months to complete. The sites I worked at includes;• Global Tellink (U.S.A),• Vodafone (Fiji),• Nepal Telecom (Nepal), and • Reliance Telecom (India). Show less I have participated in support roles for Carrier Grade and Enterprise Voice customers in North American region. My daily tasks consisted of interfacing with North American customers, troubleshooting while working with various internal teams such as product software support, design and installation teams, and regional account managers. For troubleshooting issues, I researched the solution database, performed signal trace analysis, went through documents, logs, requested assistance from software support team (if needed), replicated problems in the lab and documented the solution. Our company utilized KT, (Kepner and Tregoe) methodology to ensure all teams involved with the issue followed a common problem-solving approach. I also assisted team members with difficult/sensitive issues as I became a senior. Show less

  • Software Developer

    Dec 2021 - Apr 2022

  • Project Support Engineer

    Mar 2019 - Nov 2021

  • Software Test Engineer

    Mar 2016 - Nov 2019

  • Software Support Engineer

    Aug 2011 - Mar 2016

  • Technical Support Engineer

    Oct 2006 - Aug 2011
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  Personal Project

  Sept 2017 - Feb 2022

  Hydroponics Automation Solution with IOT

  My desire is to create a unique and fully automated, self-managed Hydroponics system to increase the productivity of existing and underutlized food production sites.Performed coding with Python, flask on the raspberry pi to display a GUI, report and process data received from the various plant related sensors through serial communication with Arduino and to perform custom actions to control plumbing / supplemental lighting systems and plant nutrition management.

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  Appfire

  Apr 2022 - now

  Senior Product Support Engineer

  As a Product Support Specialist at Appfire, I am responsible for addressing a wide range of customer technical inquiries related to Appfire apps within the Atlassian ecosystem.Utilizing Jira ticketing and screenshare with customers, I provide timely and efficient solutions to complex issues, with a focus on resolving inquiries as quickly as possible.In order to gain a comprehensive understanding of our products and how they behave in different scenarios, I perform extensive log analysis and code reviews in both Java and JS and ReactJS.I provide insights to our development and product teams on how to improve the overall user experience, as well as identify and address bugs or other issues that may arise.I frequently interact with cross-functional teams, including product and development teams, to discuss upcoming features and resolve more intricate technical issues.I help new engineers ramp up on our products, and make myself available to provide guidance and support as needed. Show less