Flavio Bessa

Experience

• 

  Globalnet Informática - Nutecnet / GBL

  Feb 1996 - Feb 1997

  Technical Support Analyst

  In this position, I was responsible for leading a group of 6 technicians that were responsible for handling Internet-access-related technical support requests, as well as handling complex support situations myself.In addition, I also gave classes for the provider's users about how to use the Internet and its tools.

• 

  Unikey Internet

  Mar 1997 - Dec 1998

  Network Administrator

  In this position, I was responsible for administering a medium-sized ISP in Brazil, which was one of the very first in the Brazilian market, and one of the few that comprised exclusively of Microsoft-related technologies.

• 

  UniverCidade - Centro Universitário da Cidade do Rio de Janeiro

  Jan 1999 - Oct 1999

  Network Administrator

  * Administration of the University's network, based on Microsoft technologies and Cisco network elements;* Instructor of several Microsoft Official Curriculum trainings, as per the partnership between the University and Microsoft;

• 

  Compaq Computer Corporation

  Oct 1999 - Apr 2001

  2nd Level Support Engineer

  * Second-level support engineer for Intel-based platform products, with Microsoft operating systems;

• 

  Nokia Siemens Networks

  Apr 2001 - Aug 2010

  * Develop regional-wide long-term Competence Development strategies for Care engineers.* Support sub-regional Stream Managers, with effective technical leadership on all Latin America issues regarding Packet Core and Network Element Managers.* Resource planning, allocation, escalation and coordination based on forecasted activities, ensuring efficient resource utilization by networking with other regions around the globe.* Develop outsourcing plans based on “Make or Buy” analysis.* Develop Systematic Troubleshooting environment by applying and spreading KT methodologies* Main point of contact between region and Global.* Crisis handling and technical consulting for external and internal customers. Show less

  • Competence Stream Manager, LAT

    Jun 2007 - Aug 2010

  • Packet Core Team Leader

    Jan 2004 - May 2007

  • GPRS Engineer

    Jul 2002 - Dec 2003

  • Solutions Engineer

    Apr 2001 - Jul 2002
• 

  Cisco

  Aug 2010 - now

  • Perform Architectural services to customers on the deployment of the Cisco ASR5000/5500/Ultra solution, running Mobility portfolio services such as WiFi, MME, PGW, SGW, as well as IPSG, GGSN, SGSN (2G/3G), HNBGW (FemtoCell), 4G CUPS, PCRF, LMA, WAG (Wireless Application Gateway), and Cloud Native 5G SA (SMF, UPF) for Enterprise and Service Provider customers around the Americas region (USA, Caribbean and Latin America)• Support Virtualization efforts using VMWare tools or Openstack/CiscoVIM/QEMU-KVM/Kubernetes• Technical Leadership for Americas deployments, as well as MOS/BCS (Day 2) initiatives for Entel Chile and Claro Argentina;• Support the account teams for business development activities• Act as a liason between Cisco Technical Assistance Center (TAC) and customer during emergency support and crisis management• Give trainings and perform Knowledge Transfer activities to customers and engineers on the Mobility area Show less • Perform Architectural services to customers on the deployment of the Cisco ASR5000/5500/Ultra solution, running Mobility portfolio services such as MME, PGW, SGW, as well as IPSG, GGSN, SGSN (2G/3G), HNBGW (FemtoCell), 4G CUPS, LMA and WAG (Wireless Application Gateway) for customers around the Americas region (USA, Caribbean and Latin America)• Technical Leadership for Latin America and Caribbean deployments• Act as a liason between Cisco Technical Assistance Center (TAC) and customer during emergency support and crisis management• Onboard junior engineers Show less

  • Mobility Technical Leader

    Dec 2015 - now

  • Network Consulting Engineer

    Aug 2010 - Dec 2015