Eddie O'Keeffe

Experience

• 

  Amazon

  Jul 2014 - Dec 2014

  Project Manager Intern

  Main focus was to support the Project and Program Managers who were working on new projects for Digital and Device. + Liaised with numerous project managers to collate a weekly status report which was used to update the senior manager and director of the Global Growth and Expansion Team.+ Quality tested hardware and software products prior to dispatch to the customer.+ Used specific metrics to construct Weekly Business Reviews for financial analysts to evaluate.

• 

  LocalEyes Ltd.

  Feb 2015 - Jul 2016

  Localisation Project Manager

  Main focus was to scope, plan and manage localisation projects for market leading technological companies across multiple regions. + Managed multiple localisation requests on a daily basis with tight timelines for 15 languages.+ Co-managed the introduction of QA processes and practices for a significant reduction in post-delivery issues and increase in client satisfaction. + Created and implemented an extensive on-boarding plan in order to ensure the smooth transition and faster upskilling of new Project Managers. Show less

• 

  Amazon

  Jul 2016 - now

  Main focus was to ensure that Amazon Flex Drivers in Australia were safe, reliable and provided great quality deliveries to our customers by measuring, promoting and rewarding the right driver behaviour.+ Managed all our operational enforcements across 3 areas: 1) Delivery Quality, 2) Non Delivery Quality, and 3) Execution Fraud.+ Identified drivers who were not performing to our minimum standard and took the necessary actions to help them improve, or as a last resort offboard them from the program. Show less

  • Snr. Program Manager - Customer & Associate Solutions

    Dec 2023 - now

  • Snr. MENA PMO Manager - Middle East & North Africa Engineering Services

    Feb 2023 - Aug 2024

  • Snr. Program Manager - Amazon Logistics, Launch & Expansion

    Apr 2021 - Feb 2023

  • Snr. Program Manager - Amazon Flex Australia, Service Level Standards (SLS)

    Jun 2020 - Apr 2021

  • Snr. Program Manager - Shipping & Delivery Support (SDS), WorldWide (WW) Customer Service (CS)

    Mar 2018 - Jun 2020

  • Program Manager - Shipping & Delivery Support (SDS) & Amazon Logistics, EU Customer Service (CS)

    Jul 2017 - Mar 2018

  • Project Specialist - Customer Service Integration (CSI), EU Customer Service (CS)

    Jul 2016 - Jul 2017