Theodora Olteanu

Experience

• 

  CGS

  Sept 2009 - Jun 2014

  Customer Service Agent

  - Customer Assistance: Provide prompt and effective assistance to customers, addressing inquiries and resolving issues.- Communication: Maintain clear and friendly communication with customers through various channels.- Problem Solving: Identify and solve customer problems or complaints while adhering to company policies.- Product Knowledge: Possess in-depth knowledge of products or services to assist customers effectively.- Record Keeping: Maintain accurate records of customer interactions and feedback for future reference. Show less

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  Dennemeyer & Associates, LLC

  Jun 2014 - Jun 2015

  Intellectual Property Specialist

  - IP Strategy: Develop and implement intellectual property strategies aligned with organizational goals.- Patent Management: Oversee patent applications, renewals, and portfolio maintenance.- IP Protection: Ensure legal protection of intellectual property through monitoring, enforcement, and litigation if necessary.- Documentation & Compliance: Maintain detailed IP records and ensure compliance with legal and regulatory requirements.- IP Education: Educate on IP best practices and raise awareness of IP-related risks and opportunities. Show less

• 

  IBM

  Oct 2016 - now

  Key Responsibilities:• Oversee contract lifecycle management, including monitoring contract performance, renewal negotiations, and addressing disputes. • Collaborate with finance and procurement teams to optimize costs and achieve budgetary objectives while maintaining quality standards. Negotiate contracts, terms, and conditions that provide value while minimizing risks to the organization• Foster strong and collaborative relationships with suppliers to ensure clear communication, mutual trust, and alignment with organizational goals. • Regularly monitor and assess supplier compliance with ethical, legal, and regulatory standards. • Collaborate with cross-functional teams to drive continuous improvement initiatives, optimizing supplier performance and reducing costs.• Maintain open and transparent communication with internal stakeholders, sharing relevant supplier-related information and insights. Show less Key responsabilitis:- Project Oversight: Ensure project alignment with organizational goals, monitor progress, and mitigate risks.- Resource Allocation: Efficiently allocate and manage project resources, including budgets and personnel.- Stakeholder Communication: Facilitate clear communication among project stakeholders, ensuring alignment.- Process Improvement: Continuously refine project management processes and methodologies for enhanced efficiency.- Documentation and Reporting: Maintain accurate project documentation and provide regular status reports to leadership. Show less -Technical Issue Resolution: Effectively diagnose and resolve complex technical issues and incidents.-Customer Support: Provide technical support and guidance to end-users or first-level support teams.- Escalation Management: Manage and escalate issues to appropriate teams when necessary for prompt resolution.- Documentation: Maintain accurate records and documentation of issue resolutions and support processes.- Process Improvement: Contribute to improving support procedures and knowledge base for enhanced efficiency. Show less

  • Project Manager- Supplier

    Dec 2021 - now

  • Project Management Officer

    Aug 2020 - now

  • Package Solution Consultant

    Oct 2016 - Aug 2020