Yuliia Saraieva

Experience

• 

  EdWiser

  Jul 2018 - Jun 2019

  Sales Manager
• 

  Digital agency TerraPromo

  May 2019 - Dec 2019

  Sales Manager

  • Educated customers on available processes and services• Planned and executed promotional in-store events to increase business and sales revenues• Conducted website analysis for SEO improvement and lead generation• Maintained friendly and professional customer interactions• Created customised commercial offers to meet client needs• Liaised with potential customers to determine needs and provide recommendations

• 

  Educational Agency "Business Link"

  Jan 2020 - now

  • Helped more than 100 students choose and enrol in educational institutions in the UK• Generated 60% of the company's revenue from returning customers• Led a team of 3, implementing training programs that improved efficiency and service quality• Provided expert consultations on UK education, safeguarding and student visa policies• Managed all new customer queries by phone, email or in-person• Resolved customer concerns daily• Developed and delivered webinars on UK education, increasing student engagement by 20%.• Oversaw CRM system operations, streamlining administrative processes and reporting• Achieved service time and quality targets• Liaised with colleagues and outer stakeholders to ensure effective work• Collaborated with the marketing department, assistance in the preparation of marketing campaigns for thegeneration of leads• Participated in educational conferences and business trips Show less

  • Head of Client Services and Sales Department

    Dec 2021 - now

  • Sales Manager

    Jan 2020 - now
• 

  British Homes and Schools for Ukrainians (BHSU)

  Apr 2022 - now

  Assistant

  • Systematised and implemented business processes for handling new requests• Implemented and reviewed policies and procedures for visa applications• Assisted with visa applications for Home Office in accordance with UKVI guidance and rules• Delivered personalised consultations, supporting applicants through complex processes• Managed document verification for applications to compliance requirements• Dealt with enquiries and concerns• Advised on the impact on immigration status if applications were rejected/ unsuccessful• Offered support and guidance and dealt sensitively to questions and concerns for the life-changing decisions• Supported Ukrainian students and families in navigating UK education opportunities Show less