Ismila Marjory Reyes

Experience

• 

  Jollibee Group of Companies

  Oct 2004 - Feb 2005

  Store Management Assistant
• 

  Chowking Food Corp.

  Nov 2005 - Feb 2006

  Store Manager

  • Overall in charge of store daily operation – opening of store, manpower schedule, product test, sales generation, marketing, equipment maintenance, customer service, supplies and goods delivery and closing of store• Deliver and monitor changes in products/services/procedures with 100% full system application • Manage and monitor store sales, stock Inventory and bank deposits • Set daily goals with crews in achieving daily average sale of 50k-70k applying their earned skills in good customer service for loyalty and repeat business • Optimized staff capabilities by training and device recognition to exceed staff performance• Supervised out of store bulk orders and maintain the quality of service and standards عرض أقل

• 

  World Pacific Inc

  May 2006 - Aug 2006

  Administrative Assistant

  • Manage and organize correspondence, meeting schedule - local and international partners • Screen calls, cascade internal memos, monitor project update• Performs head hunting for project requirements• Ensure efficient office and pantry supply usage• Supervised applicants test and training • Assist account managers in staff placement

• 

  Convergys

  Sept 2006 - Feb 2014

  Lead Development Specialist

  Accounts: Cisco Systems, Kyocera & Intuit (USA & CANADA)Sales Account responsibilities• In charge of moving up leads to sales pipeline with 15M dollars target monthly based on territory• Coordinate with channel partner for any pending leads from customer • Verify customers pending leads and escalate issues on technical areas to solve an existing problem• Restructure lead generation campaign to suit customer requirements• Call customer for follow up on any technical concern of existing solution and verify any opportunity to generate sales• Conduct monthly meeting with channel partner for any challenges with customers and verify the solution to solve the problem• Manage all agent licenses to access database and portal access• Pioneer updates in the system and conduct process orientation to the agents Technical Support and Customer Service responsibilities• Resolved technical inquiry about network products in the least average handled time and generate sales from both calls with probability to add sales deal by 10 %• Follow through pending issues till the resolution of the issue to close the case • Resolved technical inquiry in the first call with least handled time• Support basic troubleshooting for smartphones, mobile phone tools, router, and passport card• Validate repair status calls and resolve customer service calls for repeat business• Customer service specialist dealing with accounting software inquiry, renewal and Tax forms charges• Reduce customer callback by 10% by addressing customers inquiry and possible issues in the first-time call عرض أقل

• 

  CitiFour For Electronics LLC

  Jul 2014 - Feb 2019

  Senior Admin / Technical Assistant

  • Review of LOI and subcontract agreement making sure it conforms to the proposal agreed with the contractor/ client• Performs document audit report of the previously completed project • Drafts formal letter of intent for a government project and appointment request• In charge of drafting, distribution, and keeping of all partner NDA and MOU• Liaise with building management for office maintenance and repairs• In charge of online supplier application and membership renewal• In charge of company digital profile and printout • Assist in participating local event • Responsible for petty cash disbursement and labor salary• Manage company website update and social media marketing• Coordinate with PRO for any company legal requirements • Maintain updated company licenses, legal document, and 214 files • Manage tender and RFQ documents from the contractor or client and its distribution internally• Coordinate and finalize prices, proposal terms and condition with the presales department before submission• Assist presales in the stages of ELV proposal from initial to closing the contract• Create prequalification and material submittal for submission to client• Prepares delivery note as per suppliers advance copy and coordinate delivery with project engineer• Collects accepted project DN, MIR, and WIR and coordinate with finance for invoice processing • Coordinate with supplier any pending material for delivery• Coordinate with client or contractor for PO changes• Coordinate with supplier or subcontractor any changes in items or variation order• Process incoming documentation (registration in the logs, internal distribution, archiving) • Process outgoing documentation (transmit to Client and Suppliers/3rd parties) • Maintain project code for easy traceability including all letters from the project site and response• Draft letters in response to consultant comments or project site letters• Implement and maintain document control process and procedure عرض أقل

• 

  Ariane Real Estate

  Mar 2019 - now

  Human Resources Executive

  Involved in devising, implementation, and review of human resource policies across Companies