Kevin Baker MCP, A Plus, MIS

Experience

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  Microapex Computer Systems

  Jan 2007 - May 2012

  Senior Network Administrator

  Microapex Computer Systems Inc. Senior Network AdministratorNetwork and Server Administration for over 32 companies. Provided all aspects of IT support for customers, acted as liaison between vendors and customers. Consulted with customers to improve and optimize their networks and systems, Provided training for new employees. Key Contributions: Created a working relationship with customers that promoted loyalty and increased business through word of mouth. Worked closely with clients to create a network environment and to make sure they were using the correct and most up-to-date equipment that fits their needs. Consulted with clients to help optimize and streamline their systems and networks. Implemented many ground up installations of new networks, servers and workstations for customer’s new business locations. Show less

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  Hospital Central Services

  May 2012 - Jan 2014

  Operations Specialist

  Supervise daily operations for 5 locations. Install and maintain both servers and workstations. Break-fix on all computer related equipment. Backups disaster recovery, Tech support and employee training.Key Contributions: Implemented Server 2008 with DHCP, DNS and File server roles.  Implemented disaster recovery of critical systems, Implemented imaging of workstations to decrease deployment time and increase production. Implemented and utilized remote desktop software to speed up Help Desk response and decrease user downtime. Consolidated service providers to decrease downtime with phones and internet service. Assisted implementation of new T1 and fiber network to all locations. Show less

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  Miller Keystone Blood Center / Hospital Central Services

  Jan 2014 - Jun 2017

  IT Analyst II

  Administration of both networks and servers, Tech support for all 10 locations. Including planning of installations and maintenance of server environment with workstations. Deploy and break-fix on all computer related equipment. Backup and disaster recovery along with, optimization.Key Contributions: Implementation of Active Directory and Office365 exchange email system. Deployment of Wireless mobile networks for the Blood Donation buses and trucks. Configuration and deployment of mobile server equipment including tablets and wireless AP units and Wi-Fi-extenders. Brought online MPLS network and wireless AP at all fixed sites. Trained employees across multiple departments on network and system. Show less

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  St. Luke's University Health Network

  Sept 2017 - now

  Field Support Technician II