Ubaidullah S

Experience

• 

  Sutherland

  Aug 2016 - Mar 2018

  Email consultant

  Handling chats and email for the Amazon customers. Responsible for the Process flow from the point of Online Purchase to the product gets delivered without any issues.

• 

  Computer Age Management Services Limited

  May 2018 - May 2019

  Customer Service Officer

  Back-office operations, coordinating with MIS Team. Handling the daily applications submitted, all over India, for Mutual fund distributor licenses.

• 

  Medusind

  Jul 2019 - Jan 2021

  Client Service Executive

  Categorize the daily paid, unpaid claims and contribute to weekly/monthly reports on production management.

• 

  AGS Health

  Jan 2021 - Oct 2023

  Quality Analyst

  Quantitative analysis by preliminary data report, Reporting with visualization and dashboards.

• 

  Athenahealth

  Oct 2023 - now

  Senior operation analyst

  Collaborate with key stakeholders across various departments to gather detailed requirements, analyze current business processes, and identify opportunities for improvement. Partner effectively with service integrity team teams to translate business requirements into clear and actionable technical specifications to the end users.