Rajeeyah Young

Experience

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  1800 Flowers.com

  Apr 2006 - Apr 2007

  Customer Care Specialist

  Answered a high volume of inbound customer service call regarding billing services and deliveries.Resolved customer's service or billing issues by conducting merchandise exchanges, money refunds and billing adjustments.Ensured all transactions were accurately and promptly entered into company database.

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  CardWorks Card Services

  Jul 2007 - Mar 2008

  Customer Service Representative

  Assisted customers with all issues regarding credit card payments and accounts.Facilitated card replacements and the closing/opening accounts.Answered questions and provided information.Maintained company database and entered all relevant client information.1800 Flowers.com

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  Q & C Contruction

  Apr 2008 - Jun 2011

  Customer Service Representative

  Answer inbound customer service calls regarding billing, and service issues.Maintain and update filing inventory in database systems using MS Access.Receive payments and record receipts for service.Complete work schedules, managed calendars and arrange appointments using MS Outlook and MS Excel.

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  Professional Examination Services

  Jul 2011 - Feb 2013

  Customer Service Representative

  Answered inbound customer service calls regarding all aspects of testing.Maintained all information in company data baseTook payments over the phone for testing and certification.Emailed clients any information that was requested as well as update accounts as requested.

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  Sandata Technologies

  Feb 2013 - now

  Customer Service Technical Specialist

  Support and provide superior service via phones, e-mails and faxes related to multiple medical billing software productsUse questioning and listening skills to identify, research and resolve customer issues/requestsProvide effective and timely resolution of a range of customer inquiriesFollow-up on customer inquiries not immediately resolvedApply the elements of building positive rapport with different types of customer personalitiesAccurate completion of call logs and reportsDocument all customer inquiries by opening ticket in detail, and all subsequent communications if issue is not resolvedMaintain knowledge base with the changing catalog of services and products Sandata provides Show less