Alejandra Lopez Carlton

Experience

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  Valassis

  Jan 2015 - Jan 2016

  Client Program Coordinator

  Directly communicated with clients to brainstorm media campaigns desired, as well as to create a logistics schedule for the campaign. Operated within a team of sales reps, plant managers, client coordinators, and graphic designers to plan and execute. Often collected and manipulated demographic data to generate hyperlocal leads for small business clients.

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  Oak Street Health

  Jan 2016 - Jan 2017

  Outreach Associate

  Engaged potential and current clients with onsite visits and check-in phone calls. Planned offsite events with insurance partners to give presentations, promote clinic services, and engage clients with activities. Also gave support with administrative tasks such as scheduling appointments and updating records.

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  Madonna University

  Mar 2017 - Nov 2020

  Provided advising to approximate caseload of 600 on-campus and online students within the College of Arts and Sciences through development of an academic plan. Utilized project management skills to track individual student progress within Jenzabar CRM and ensure students had taken all required steps towards degree completion. Also assisted students in registering for courses and interpreting university policies. Successfully created SOPs and conducted onboarding and maintenance training for faculty advisors related to new digital advising tools and procedures, student services, and academic policies. Show less Offered administrative support managing and processing a high volume of inbound student records, including triaging urgent needs such as changing major/minors and adding/dropping classes. Conducted initial and final graduation audits which includes course approval, final degree conferral, completing teacher certifications, and producing diplomas. Created workflows to reduce final audit time from 1 week to 3 days, leading to overall process efficiency. Led a team of three auditors and utilized instructional design principles to create auditor onboarding program. Show less

  • Academic Advisor

    Jan 2020 - Nov 2020

  • Records Specialist

    Mar 2017 - Jan 2020
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  Herzing University

  Nov 2020 - Apr 2021

  Admissions Advisor

  Focused on recruitment through phone, email, text, and web chat applications. Exercised lead generation through current students and typically received 5 referrals a week. Managed data through multiple CRMs, such as Salesforce, Campus Nexus, and Velocify in order to keep student files up to date. Coordinated cross departmental collaboration, specifically with student services advisors and the financial aid department, to schedule and complete onboarding. Created checkpoints for student outreach in order to successfully transition students into their first few weeks of classes, which led to an overall 80% sitting rate across all starts Show less

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  Auguste Escoffier School of Culinary Arts

  Apr 2021 - Jun 2022

  Success Coach

  Student Advisor:Addressed academic and personal challenges for an active caseload of 400 students. Through deep assessment, identified trends in student learning styles and created success plans to overcome obstacles towards graduation, such as time management skills. Empowered students through regular one-on-one meetings to set benchmarks and work with faculty to set longer term goals.Regularly created and presented decks to share externally with students during onboarding process.Skills: personalized coaching | customer success | content creation Show less

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  Salesforce

  Jun 2022 - Jul 2024

  People Advisor AMER

  HR Generalist:Addresses wide range of employee inquiries, including talent, employment verifications, stocks, benefits, immigration, employee relations cases, and more. Supports AMER region primarily but also provides assistance to EMEA, APAC, and LATAM regions. Workday SME - primary point of contact for technical assistance on position management, manager self-service inquiries, and transaction corrections as needed.Supports ad-hoc UAT projects. Skills: case management | process improvements | stakeholder management | knowledge management Show less

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  Yancey Bros. Co.

  Jul 2024 - now

  Yancey Engineered SolutionsLocal point of contact for onboarding & orientation, including safety training completion and benefits administration.Partners with supervisors to ensure position management enablement and assistance for a population of 300+ employees.Establishes and maintains vendor relationships to ensure scope of services stays or adjusts within needs of the plant and contract.Direct manager over the Training Coordinator position.

  • Human Resources Manager

    Oct 2024 - now

  • Human Resources Specialist

    Jul 2024 - Oct 2024