Benjamin Rudolph

Experience

• 

  Long John Silver's, LLC

  Apr 2016 - Aug 2018

  Cashier

  - Cash drawer always balanced- Juggle drive through and dine-in while providing a hand in the back- Employee of the month- Escalate issues to supervisors when needed- Provide input on issues to management

• 

  Buffalo Wild Wings

  Dec 2019 - Mar 2023

  Shift Lead/Cashier

  - Assisted the management team in providing support and coaching team members to ensure tasks are performed effectively- Oversaw daily operations of employees on a shift by shift basis- Conducted pre-shift meeting with Team Members - Established daily accountability for registers by ensuring each register is properly funded the correct amount of cash and closing out each register at end of shift

• 

  Up In The Chair℠, Inc

  Dec 2021 - Mar 2023

  Senior Operations Intern

  - Managed a team of 4 interns- Developed standard operating procedures for onboarding interns- Implemented automated email marketing forms through CRM software HubSpot- Worked to support the senior staff with day-to-day tasks- Consulted directly with senior staff on which routes of funding to pursue

• 

  The Cigna Group

  Mar 2023 - now

  Provider Service Representative

  - Address time-sensitive issues, such as payments, account questions, client issues, and/or troubleshooting by email and phone with tact and professionalism- Develop a deep expertise in how The Cigna Group processes, systems, and resources work, and how to use them to drive positive outcomes.- Collaborate with cross-functional teams to find solutions and improve the overall provider experience- Routinely exceeding all required metrics