Roman Abbasov

Experience

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  Castorama Russia

  Aug 2009 - May 2011

  IT Specialist

  Big project of new branch in the shopping center "Golden Babylon", market place and new office; 1. Receiving and installation of IT equipment (65 PCs and 27 cash registers WinkorNixdorf); 2. Server implementation and installing the server hardware; 3. Implementation of Local area network; 4. E-mail and domain support (1 server based on Unix, one on Win2003); 5. Support for SAP, Oracle, APPRO, BI, 1c 7.7, trainings and support for the users; 6. Installation, configuration and support of ATC Simens 3000 Show less

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  Pfizer

  May 2011 - Apr 2016

  IT Support Specialist

  1. Provide first-line help desk for local and remote Location’s users on core applications use.2. As a Group IT Team member, has responsibility for the Group project implementation in all Locations.3. Perform Core applications maintenance. Maintain applications for Location needs.4. Regularly monitor Applications performance and Data correctness and assist in problem resolution.5. Assist in the analysis of the customers’ requirements to Core applications to ensure that it’s development and implementation is realized according to the given tasks.6. Perform regular backup and daily routine according to Company Policy.7. Provide reports as requested on the status of all his activities. Show less

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  Smith & Nephew

  Apr 2016 - Sept 2016

  Desktop Support Specialist

  Project Work with temporary contract to audit and implementation IT infrastructures of D-Ortopedics LLC1. Maintenance and installation jobs;2. Installing and configuring client software;3. Primary diagnosis and removal of failures, within its competence;4. Maintaining a database of incidents by the decision;5. Coordination of joint actions of specialists 2nd line;6. Registration and routing requests;7. Monitoring systems;

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  Total

  Sept 2016 - Apr 2017

  IT support specialist

  Tempoparly contract to 6 month to support implementation project of Universal printing system with access control system "MyQ"1. Asists It manager in other requests related to the IT support aspects.2. Registers It requests of users.3. Technical & unformation support to users.4. Cooperates with Total IT support team and other providers of technical services.5. Preparation of new computers, changing print cartridges, etc.6. Collaborates with the external IT Services providers for technical aspects of projects. Show less

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  Excis Ltd

  Sept 2017 - Nov 2018

  Desktop Support Technician

  To provide technical support; answering support queries either onsite or via phone or email.To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.To take ownership of user problems and be proactive when dealing with user issues.To log all calls on the call logging system and maintain full documentation.Respond to enquiries from clients and help them resolve any hardware or software problems.Maintain a log of any software or hardware problems detected.Support users in the use of Computer equipment by providing necessary training and advice.To escalate more complex service issues to the relevant IT personnel.Troubleshooting & Problem Solving of Workstation related problemsMaintaining Asset Register of all IT equipment in IS Workshop and DepartmentManaging and maintaining Workstations 7/8/10Implementing workstations 7/8/10Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPointInstallation and Support of Network & Local Printers Show less

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  Atos IT Solutions and Services A/S

  Dec 2018 - Sept 2019

  IT Support Desktop Engeener
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  DOM.RF Bank / Банк ДОМ.РФ

  Nov 2019 - now

  Главный Специалист по ИТ
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  СБЕР

  Feb 2023 - now

  Service Delivery Lead