Parth Shah

Experience

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  Nokia

  Feb 2009 - Aug 2010

  Analyst

  • Managed availability, capacity, and quality of network services under Network Performance Management and Fault and Trouble Management• Troubleshooting and O&M of Core Domain and Network Elements to optimize the network architecture to save revenue losses caused by network disruptions

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  Vodafone

  Jan 2011 - May 2011

  Analyst

  • Managed availability, capacity, and quality of network services under Network Performance Management and Fault and Trouble Management• Troubleshooting and O&M of Core Domain and Network Elements to optimize the network architecture to save revenue losses caused by network disruptions

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  Capgemini

  Jun 2013 - Dec 2016

  Lead Business Analyst | Digital BSS – Lead to Cash | T-Mobile Client• Translated customer needs to business requirements, refining solutions for cost-effectiveness.• Led solution design meetings, bridging gap between business and technology teams. Process Consultant | BSS Transformation | T-Mobile Client• Developed end-to-end Customer Journey, analyzing, and improving processes.• Identified business process improvement opportunities, resulting in cost savings of $500k.

  • Senior Consultant

    Jan 2016 - Dec 2016

  • Consultant

    Jun 2013 - Dec 2015
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  Accenture

  Dec 2016 - Aug 2021

  Management Consultant

  Product Owner | OSS – Service Assurance Product Suite | Rakuten Mobile Client• Managed full product lifecycle, defining strategies and use cases for 4G/5G launch.• Developed business use cases, data flows, and decision trees for 250+ product features.• Collaborated with cross-functional teams, delivering solutions, and achieving KPIs.Lead Business Analyst | Digital BSS - Wi-Fi Product – Lead to Cash | AT&T Client• Led product strategy roadmap for Enterprise Wi-Fi, managing end-to-end product lifecycle.• Translated customer needs into business requirements, facilitating cross-functional solution design.• Groomed product backlog using scrum methodology, delivering features within agreed timescales.Business Development• Created “Digital Network Maturity Assessment framework” and contributed to business development efforts.• Received multiple practice-level awards for outstanding performance. Show less

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  Capgemini Invent

  Aug 2021 - Dec 2022

  Senior Manager

  • Led effort to align Lightstorm's envisioning future focused digital CX strategies.• Oversaw end-to-end customer journey transformation, optimizing processes from Lead to Cash and Assurance.• Provided insights on CX data dashboards integration from Salesforce, enhancing processes like Collections and CSAT.• Published a whitepaper on “Intelligent Telecom Network Operations in 5G Era”

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  Dell Technologies

  Jan 2023 - now

  Principal Consultant

  • Spearheaded development of Zero Touch Provisioning (ZTP) through Infrastructure Automation features, automating large-scale network device management, significantly reducing OpEx, and streamlining hardware management.• Simplified 5G technology adoption from Day 0, including network design, integration, Day 1 deployment, and Day 2 lifecycle management and operations.• Pioneered a horizontal 5G telco cloud platform approach, breaking down vertical silos, and optimizing resource utilization.• Implemented a Telemetry Service feature for real-time metrics collection and visualization, enabling proactive monitoring and alerting for PowerEdge Servers.• Built a workload ready platform and achieved operational efficiencies, improved security, and scalability. Show less