Krithiga Aravamuthan

Experience

• 

  Lapiz Digital Services

  Jan 2002 - Jan 2003

  Analyst and Call Center Executive
• 

  M.M Imagine Technologies

  Jan 2003 - Jan 2006

  Analyst and Team lead

  Accounts Receivable analysis, calling, EOB Analysis, understanding claim denial and reprocessing logics and dataSupervise the team to ensure service level agreements and quality standards are achievedLiaise and establish good working relationship with the ClientsEffectively manage individual performancePerform Failure modes effects analysis, Employee profile Risk analysisInteract with team-leaders and associates to ensure smooth process flowAnalyze/Highlight opportunity areas for improvements & suggest appropriate solutionsDiscuss and give suggestions to Software developers on changing screens, improvising data screens, modification of reports, data capturing area Show less

• 

  Cognizant

  Jan 2006 - Jan 2008

  Senior Process Executive and Process Trainer Subrogation

  As a Senior Process Executive and Process Trainer in Subrogation, I served as quality gatekeeper and trainer for the subrogation and coverage coordination teams including comprehensive MIS reporting. I also tracked and monitored live and recorded calls including providing feedback as needed. My solid leadership allowed a smooth transition of overflow processes working with recruitment, staffing, and software design as needed. I also collaborated with talented teams to streamline operations and keep communications fluid and relevant. Show less

• 

  Secova Germany

  Jan 2008 - Jan 2009

  Training Manager

  During my tenure as Training Manager for Secova Eservices PVT LTD, I held direct responsibility for training and mentoring new resources for a high-profile DEA process. I also managed a talented and diverse MIS team on all reporting and documentation needs company-wide. handled critical and escalated issues and troubleshot issues and concerns until resolution. My vast knowledge of the field allowed me to ensure all circulation of regular MIS was completed in a timely and accurate manner.

• 

  EXL Health

  Jan 2009 - now

  Senior Assistant Vice President

  During my current position as an Senior Assistant Vice President for Program Management and Operations, I oversee all strategic direction and organizational planning for a team of 150+ including offshore and onshore delivery teams. I gather and compile data requirements including defining, development, and delivery of high-performance queries and automation solutions utilizing SSIS, PL, SQL, and SAS. My vast knowledge of the field allows me to hold direct responsibility for developing and maintaining financial forecast models to accurately revise revenue forecasts. I utilize strong relationship building to serve as liaison and first point of contact between IT, Operations, Infrastructure, and clients ensuring all business requirements are met and consistent with service level agreements. Please see a list of my select projects below. SELECT PROJECTS• Data Engineering/ Data Analytics – Collaborated with a multiple business teams to better understand requirements on data mining and data analysis including clinical and non-clinical payment and big data analysis to deliver optimized data solutions. Served as subject matter expert working directly with clients internal teams to define and create Oracle, SQL, and MS Access reporting solutions. • Query Application Tracker – Oversaw all project management for a high profile and complex application seeking to monitor and report the entire life of a query from ideation to delivery. Served as responsible and accountable partner behind the entire application from conception and design to development and implementation. • Contract Quality and Compliance Check – Ensured comprehensive verification and identification of discrepancies between paper contracts and the contracts system, providing automated solutions for fixing system issues. • Data Engineering Projects – Provided data pipeline support in collaboration with digital, advanced analytics, NLP, and clinical modeling teams. Show less