Trisha Ganas

Experience

• 

  Altech Autopage Cellular

  Nov 2007 - Jan 2010

  Customer Service Administrator
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  CK Solutions

  Mar 2010 - Sept 2010

  Bid Manager/ Internal Sales
• 

  Navix Distribution

  Feb 2011 - Aug 2011

  Administrator/ Sales Support
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  Outotec

  Apr 2011 - Apr 2020

  * Managed and developed the quotation and order management operations, including the management of resources and ensuring team competencies match role requirements and develop them accordingly.* Took ownership of the customer experience and responsibility of continuous improvement or the experience and our operations in terms of tools and processes.* Developed, implemented and maintained customer contract price lists based on usage and data analysis.* Key user for market area, responsible for operative tools, systems and processes. Ensuring that continuous improvement, development, training and testing is fulfilled. Show less

  • Manager, Quotation and Order Management

    Jun 2017 - Apr 2020

  • Spare Parts Specialist

    Jun 2014 - Jun 2017

  • Specialist, Quotation & Order Management

    Nov 2012 - Jun 2014

  • Purchasing Officer

    Apr 2011 - Nov 2012
• 

  Metso Outotec

  Apr 2020 - Apr 2021

  Customer Support Manager

  * Managed a team of 5 person who were responsible for the spare parts supply chain operations for the 7 largest Aluminium smelters in the Middle East region. * Managed overall operations and productivity as well as ensuring the team followed correct global processes and procedures in accordance with global practices and governance. * Helmed full authority in matters of warehouse operations, operative compliance, contractual activities, coordination between core team competencies, functions, workflows and resource management. * Led and chaired monthly execution practice to ensure effective performance, follow-up, and course corrections; involvement of relevant stakeholders was also essential. * Facilitated communication and coordination between local and global support functions for operative activities while monitoring budget-related concerns aided by constant dialogue with Finance Department.* Developed and conducted pertinent team training programs to ensure team productivity and morale were aligned with the organization's predetermined goals and expectations. Show less

• 

  Reel

  Apr 2021 - Oct 2022

  Customer Support Manager

  RME Machinery & Equipment Trading LLC, Former Aluminium Business of Outotec (Metso Outotec)* Managed a team of 5 persons who were responsible for the spare parts supply chain operations for the 7 largest Aluminium smelters in the Middle East region. * Managed overall operations and productivity as well as ensuring the team followed correct global processes and procedures in accordance with global practices and governance. * Helmed full authority in matters of warehouse operations, operative compliance, contractual activities, coordination between core team competencies, functions, workflows and resource management. * Led and chaired monthly execution practice to ensure effective performance, follow-up, and course corrections; involvement of relevant stakeholders was also essential. * Facilitated communication and coordination between local and global support functions for operative activities while monitoring budget-related concerns aided by constant dialogue with Finance Department.* Developed and conducted pertinent team training programs to ensure team productivity and morale were aligned with the organization's predetermined goals and expectations. Show less