Prathit Shrestha

Experience

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  Órion IT

  Sept 2019 - Aug 2020

  Help Desktop Support

  • Delivered support for Windows 10 and macOS devices across multiple sites, resolving technical issues promptly.• Managed PC imaging, inventory tracking, and provided basic network connectivity support to ensure smooth operations.• Responded to client inquiries via telephone, email, and remote support tools, offering effective solutions.• Administered Active Directory users and Exchange mailboxes, and provided end-user support for Microsoft Outlook to maintain system integrity. Show less

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  Delta IT

  Aug 2020 - Apr 2024

  IT Support Specialist

  • Provided remote support using tools such as Quick Assist, Teams, and TeamViewer, ensuring timely issue resolution.• Managed device provisioning and deployment through Microsoft Intune Autopilot and administered Azure Active Directory for efficient user and device management.• Troubleshot Single-Sign-On and Multifactor Authentication issues to enhance security and user access.• Supported Microsoft 365 applications and managed Microsoft Exchange transport rules and security groups to maintain effective communication.• Assisted with password resets, mailbox assignments, and general Microsoft Outlook issues to support daily operations. Show less

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  Columbus City Schools - Ohio

  May 2024 - now

  IT Support Specialist

  • Achieved a 95% user satisfaction rate by resolving technical issues promptly and effectively.• Provide comprehensive support for Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint) and educational tools such as Infinite Campus and Canvas, enhancing user productivity and satisfaction.• Resolve storage issues, manage file sharing, and configure Microsoft Exchange transport rules, delegation, and security groups to streamline communication.• Deliver support for VPNs, Teams, audio issues, and printers, and perform daily backups to ensure system reliability.• Conduct cybersecurity awareness programs, focusing on data protection and ethical practices to bolster organizational security.• Manage network printers and servers, troubleshoot hardware and driver issues to maintain operational efficiency.• Support a diverse range of devices, including Windows PCs, Surface tablets, macOS, Chromebooks, Thin Clients, Elmo, Smartboards, and badge printing devices.• Document troubleshooting processes, maintain accurate records, and resolve trouble tickets efficiently.• Configure PC imaging for various operating systems including Windows 11, macOS, and Chrome OS. Show less