Jessica Stone

Experience

• 

  Five Acres--The Boys' and Girls' Aid Society of Los Angeles

  Jun 2002 - Jan 2005

  Residential Treatment Councilor

  - Oversaw the care and wellbeing of severely emotionally disturbed (SED) children who lived at a residential treatment center- Helped SED children develop skills for coping, problem-solving, an social competence while maintaining clear and concise case notes for each child’s case manager and social worker

• 

  Anthropologie

  Jan 2005 - Jan 2007

  Manager

  - Oversaw visual standards training for the greater market, creating organized and visually appealing displays that could be replicated across stores- Spearheaded a new Leadership position at the company’s highest volume west coast store, creating workflow and strategy that could be replicated by other stores

• 

  Free People

  Feb 2007 - Feb 2008

  Store Manager

  - Oversaw opening of the first West Coast retail store including the hiring and training of employees resulting in the successful establishment of the brand in a new market- Trained team of ten sales associates to develop and manage clientele books, establishing a repeat customer base of over 200 customers in the first year- Led the implementation of California labor laws and time management that were unfamiliar to our East Coast team

• 

  Apple

  Feb 2008 - now

  - Lead a team of five Managers, responsible for Shopping, Operations, Talent, and Support, overseeing a team of 150 store employees- Provide hardware and software solutions to customers, serving as a role model for team members in sales and support- Use data analytics to examine customer feedback reporting to create training paths for sales and support team members to improve team confidence and customer satisfaction- Resolve escalated customer experience concerns in person and via phone, exceeding company’s annual goal of customer satisfaction score and response time- Organize talent planning and internal development through the mentoring of team and use of performance management tools resulting in the promotion of over 50 employees, including the promotion of over 10 employees to leadership positions Show less - Apple, Topanga Community Leader responsible for aligning community needs with the offerings of our brand by using data analytics to examine customer feedback reporting to create more productive business briefings and more effective community events- Provided project management oversight in Operations, resulting in Physical Inventory and Unit Accuracy outcomes exceeding company expectations- Led an initiative to streamline communication amongst store Leadership and staff in a changing environment, resulting in a significant increase in employee experience metrics Show less - Apple Flagship, The Grove Support Leader responsible for the customer experience surrounding support and repair, achieving an ovation award for most improved customer experience - Oversaw team scheduling, transitioning a store of over 200 employees from a manual scheduling system to our Schedule Manager system - Participated in a Career Experience in Cupertino with our scheduling team to identify and understand key scheduling components resulting in the discovery of a calculating error that led to the implementation of a new scheduling algorithm Show less

  • Senior Manager

    Dec 2015 - now

  • Senior Manager

    Sept 2013 - Dec 2015

  • Manager

    Jul 2010 - Sept 2013

  • Manager

    Feb 2008 - Jul 2010