Roman Singh CAPM

Experience

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  Sprint

  Mar 2004 - Nov 2007

  Service and Repair Technician

  AccomplishmentsAcquired ASC Certification Repair Training from Sprint/Nextel.• Provided world class customer support and repair service.•Troubleshoot, diagnose and process transactions for customers.•Assist customer’s phone problems by repair, education or order of replacement device.•Meet service and repair goals and maintain high customer service scores.•Complete accurate paperwork, transactions according to the efficiency in diagnosing and repairing phones.•Collaborates and works with the sales team to ensure cooperation are received to process payments for the customer. • Subject matter expert on all devices and applications offered by Sprint.• Promotion of product education to provide technical, operational, system and self serve online support.• Maintained confident, up to date knowledge of changing equipment and technology• Built and maintained relationships with Retail Stores/ASCs through planned, subjected to detailed store visits.Skills UsedSYSTEM TOOLS• Microsoft Windows (Word, Excel, Power Point, Project), Vista QuickBooks,• Business Objects, CITRIX, Microsoft Windows 2007 Show less

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  Sprint /Nextel Corporate Office

  Nov 2007 - May 2011

  Implementation Manager II

  •Managed a portfolio of over 1M in revenue with 100 plus accounts on a daily basis as the POC.•Formed relationships with complex high profile Wireless Business Customers & Sales Account Executives.•Addressed challenges and requests regarding orders, change orders, billing, training and product information throughout the customer lifecycle.•Handled tier 2 escalated customer issues, including data network troubleshooting customer equipment, invoice & service problems.•Provide on field support, resource & account analysis management as needed.•Extensive knowledge in billing, finance, Data applications, data services and network performance.•Conducted routine visits to customer work sites to resolve issues as needed. • Management of the customer lifecycle, from customer acquisition through billing activation across the product portfolio.• Responsible for the design, engineering and implementation of highly complex integrated product/network solutions.• Works directly with customer, outside vendors, sales, network and operations to create solutions for the customer's changing demands.• Serves as a subject matter expert in service, production, or support area of responsibility.• Supports the efforts of an Implementation Project Manager assigned to a complex, high profile, high revenue-generating business account.• Performs some administrative duties related to follow-up on customer orders, order monitoring, billing reconciliations, and equipment tracking.• Works primarily with outside vendors and sales to ensure delivery of equipment to meet the customer demands.• Extensive knowledge in billing, data applications, data services and network performance.• Partner with all sales channels in driving churn down and responding to contract renewals through RFI, RFQ, and RFP. Show less

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  Multipoint Wireless - Contractor for Ericsson

  Jul 2011 - Apr 2014

  •Assist with compliance project deliverables for AT&T Projects which include issuing bids to our SP/ASP environment vendor to provide & manage Purchase Orders for phase 1 and 2 Environmental reports, NEPA reports, RF exposure safety reports, AM studies FCC/FAA and RFSAP approvals.•Track and ensuring pending vendor transactions are completed within define commitment timelines & mile stones. •Learning to identify potential risk scenarios managing quality control over proofing of compliance reports and documents.•Ensuring compliance to the quality assurance safety goals based on the objectives of AT&T and Ericsson.•Assist in communicating activities and status to AT&T as well as with team members and other departments as needed.•Work closely with AT&T Compliance PM in regards to Site Acquisition teams current project status and design changes.•Forecast completions and anticipate effects on the overall project in Casper.•Track the progress on all open transactions update internal data base as needed.•Attend client deployment meetings providing reporting expectations providing status reports activities and progress.AccomplishmentsTrainingsRegulatory Compliance Training (AT&T)RFSAP Training Requirements (AT&T)E/// Construction Field Manual E/// NBSS Quality AssuranceE/// NBSS Safety TrainingE/// Fiber TrainingE/// Construction Manager TrainingSkills UsedToolsSiterra, Clarity, CCN/FILENET, Casper, Angels, SRM, Site Handler, Guardian, Excel, Power Point, CAM Tools, Auto forms. Show less •Provide general project support for various network build projects.•Assistance with weekly market project tracking, updating & reporting. •Assistance in data base tool management, action items and other project related task.•Part of the Closeout Package team working closely with construction to receive and review closeout documents approve or reject within the project specific timelines in providing 48 hour docs closeout package requirements.•Worked on Financial true ups document audit based on the ND-298 requirements.•Provided internal data base and tools support related as part of the Comcast Internal System Support Project.•Project Support for LTE managing SRMBid Creations, Deletions, Change Orders & PO's to Vendor and GC.•Worked on data migration, financialmargin clean up and the reconciliationof project issues.•Maintained and track accurate records and document all problems issues to reduce process cycle times escalated to the CPM.AccomplishmentsPerformance Certificate Award 12/10/12Skills UsedSYSTEM TOOLSSiterra, Clarity, Casper, SRM, Site Handler, Excel. Show less

  • Regulatory Compliance Site Development Manager I

    Nov 2012 - Apr 2014

  • Project Support II

    Jul 2011 - Dec 2012
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  Comcast

  Jan 2014 - now

  Technical Operations Technician

  As a Field Technician in the East Bay footprint for the past nine years, my career has been a slight pivot from my previous role as a Network Project Specialist. However, I’ve found tremendous value in applying the professional experience and knowledge I gained from my mentors to the work I do today.This journey has reinforced my commitment to self-development and my dedication to unlocking my full potential. My focus remains on honing the skills and attributes that are essential in today’s fast-paced and ever-evolving business environment. Embracing this mindset has allowed me to grow both personally and professionally while staying adaptable and aligned with industry demands. Show less