Neha Tewari

Experience

• 

  Cvent

  Mar 2011 - now

  • Manages a portfolio of clients across a variety of contract values, managing success plans and delivering on service level CTAs such as Quarterly and Annual Success Reviews.• Manages a team of 5 Solution Specialists and helps in expanding the team by recruiting new hires and takes lead in training and mentoring new team members.• Leads team projects and participates in department/company initiatives.• Writes comprehensive yet succinct executive summaries.• Communicates appropriately with c-suite level clients during escalations - listens to client concerns without being overly accommodating.• Exhibits a natural disposition to teaching and coaching motivated by educating team members and empowering them to find solutions.• Maturely reacts to conflict and changes and focuses on outcomes. Show less In my role, I work in the following domains:a) Strategic Meetings Managementb) Attendee Managementc) Strategic Sourcingd) Client Relationshipse) Analytics, Budgeting and ReportingMy job responsibilities include:a) Assisting in Implementing the Strategic Meetings Management Program for the new clients on board or client who have change in the process coming up or the clients who are expanding their horizons in terms of business.b) Use tools like Salesforce to report and maintain all the data related to internal projects and client facing activities.c) Managing projects, which could be internal to our department or related to clients.d) Training clients on the product and being a Strategic point of contact for them, acting as a liaison between them and Cvent. Show less In my role, I worked with Third Party partners help source using a technology platform to make their life easier and efficiently managing their clients.My clients included Travel and Hospitality partners based out of Europe, Middle East and Africa.I helped implement Cvent's Supplier Network which helps searching for the right venue per your group needs and then request a proposal from multiple venues in one action. They could easily compare multiple proposals in one click and then award the business. Also, help with the reporting capabilities. Show less Cvent is the global leader in event management software. Since 1999, we have helped thousands of organizations to host hundreds of thousands of events. Along the way, we've developed additional software tools for event and meeting planners, marketers and other professionals. Customers in more than 100 countries now use Cvent software to plan events, find venues, manage membership data, create mobile apps, send surveys and develop strategic meetings management programs.As a member of Cvent’s award-winning Client Services team, my job is to support clients in optimizing their use of Cvent’s Supplier Network.-In my role, I offer best practice tips to planner and supplier clients, give personalized training to organizations, gather client requirements for product enhancements-I assist clients in utilizing Cvent's platform in automating and streamlining the sourcing processes of meeting planners.-I work with my team in the Sales department to bring in new business and renew the existing clients. Show less

  • Project Manager

    Apr 2022 - now

  • Client Success Manager

    Feb 2021 - Jul 2022

  • Sr Client Success Advisor

    Sept 2019 - Feb 2021

  • Client Success Manager

    Jul 2018 - Sept 2019

  • Sr. Analyst, Enterprise Professional Services

    Jan 2017 - Jul 2018

  • Enterprise Professional Services Analyst at Cvent

    Mar 2015 - Jan 2017

  • Relationship Manager for Third Party Partners

    Oct 2013 - Mar 2015

  • Senior Product Consultant

    Mar 2011 - Oct 2014