Mohamed Ayoub

Experience

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  Doors egypt

  Oct 2017 - Feb 2019

  Customer service & game controller
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  Orange Egypt

  Dec 2019 - Feb 2020

  Retail Salesperson
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  Sutherland

  Mar 2020 - Oct 2021

  Customer Service Representative

  Remitly Financial services Account (June2021-Present)Acting as Team manager At FTD Temporary 1 MActing as SME Green Dot Bank for Temporary 2 MAliExpress Account (Mar 2020- June 2021)

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  Ntam

  Nov 2021 - Feb 2022

  Project Manager

  o Being the point of contact with the client and receive the requirements and ideaso Handling 3 hospitality accounts KSA.o Enhance the existing ideas and suggest new ideas to improve the client’s experience and revenue.o Lead the execution of the brief and project to maintain the high quality of the deliverables.o Deliver the required task to the client by the deadline and make sure it’s approved with no amendments.o Analyze the client’s data and make recommendations, upselling and expanding to maximize the potential of business revenue. Show less

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  Etisalat UAE

  Apr 2022 - Aug 2022

  Senior Customer Service Representative
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  Ntam

  Aug 2022 - now

  Project Manager

  As a Marketing Project Manager at NTAM, I am responsible foroverseeing a diverse portfolio of accounts across various industries. Myrole involves strategic planning, execution, and client relationshipmanagement. Here are the key aspects of my position:Responsibilities:Account Management:Accounts: I handle a total of eighteen accounts, spanning differentsectors including Hospitality, E-learning, Manufacturing, Medical, Sports,and legal.Geographic Scope: My responsibilities extend beyond Egypt, with afocus on the UAE and KSA (Saudi Arabia) markets.Ideation and Innovation:I actively contribute to enhancing existing ideas and propose newstrategies to improve client experiences and drive company revenue.By staying abreast of industry trends, I ensure that our clients benefitfrom cutting-edge solutions.Project Execution:I lead the execution of project briefs, ensuring that deliverables meethigh-quality standards.Meeting deadlines and delivering error-free work are top priorities.Data-Driven Insights:I analyze client data to provide valuable insights.Recommendations, upselling opportunities, and expansion strategiesare tailored to maximize business revenue. Show less