Shelly LeRoux

Experience

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  Motel 75

  Feb 1998 - May 2005

  Assistant Manager

  Supervised customer relations, logged reservations and confirmations, registered guests and operated multi-line switchboard. Made daily bank deposits and reconciled bank statement. Oversaw payroll, verified invoices and managed accounts receivable and accounts payable. Arranged group sales, handled hiring, scheduling and training.

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  Spherion/Tharaldson Property Management

  Sept 2005 - Jul 2006

  Financial Statements Accountant II Sales Tax

  Started as Financial Statements Accountant I and reconciled cash, credit cards, and revenue statements, balanced checkbooks, filed charge backs for credit cards, and balanced and organized monthly reports for over 350 hotels all over the United States. Was promoted in May 2006 to sales tax team. File and pay local and state taxes for 85 properties within 9 states in a timely manner, both monthly and quarterly. Correspond with state representatives and hotel personnel to assure proper payments and exemptions. Show less

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  Days Inn

  Jul 2006 - Dec 2006

  Operations Supervisor

  Supervise front desk staff, hiring, training and scheduling. Oversee customer relations, manage weekly accounts receivable. Verify orders and inventory for hotel products and George's Pub according to monthly budget

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  TMI Hospitality

  Dec 2006 - May 2016

  Sales Systems Manager

  As the primary administrator for Salesforce.com, my role incorporates various duties of system configuration, training and support.Responsibilities include:• Worked with project management team to implement and develop Salesforce• Manage licensing, security, profiles and roles for 375+ users• Working closely with various departments utilizing Salesforce including Sales and Marketing, Human Resources, Recruiting, Quality Assurance, Hotel Support, Operations and Learning & Development• Research and develop new ways to improve and streamline processes• Develop/Manage training materials for Salesforce training and new sales staff training• Facilitate/Manage training for all Salesforce training and new sales staff training via class room and webinar sessions• Research and support integration applications• Salesforce for Outlook, Timba Surveys, Dataloader, Tinderbox, Data.com• Configure standard and custom objects• Record types, page layouts, related lists, views, tabs and apps• Configure processes• Workflow rules, validation rules, web to lead, approval processes• Build and maintain reports and dashboards Show less

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  High Point Networks

  May 2016 - now

  As the help desk dispatcher, my role involves communication, problem solving, collaboration and multitasking.Responsibilities include:• Act as initial point of contact for all clients and field requests via phone, email and customer portal• Determine impact and severity of client requests• Decipher client requests to appropriately match technical resources in voice, systems and networking• Record and prioritize all requests in ConnectWise with timeliness and accuracy to facilitate a swift and effective resolution• Manage utilization of 60+ technical resources to ensure efficient deployment of billable resources• Review and finalize resources’ billable records to ensure accuracy and promptness of time entry and fast turnaround to complete ticket cycle• Report the utilization of technical resources and successful completion of service requests• Review and update processes and work flows of ConnectWise• Assist in onboarding and training of new employees• Work closely with Project Management team and Service Managers to maintain high levels of service internally and externally Show less

  • Dispatch Service Manager

    Nov 2018 - now

  • Help Desk Dispatcher

    May 2016 - now