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Onyeka F.

Human Resources Assistant

Uyo, Akwa Ibom State, Nigeria

Connect with Onyeka F. to Send Message

Connect with Onyeka F. to Send Message

Timeline
About me
Customer care Expert
Education
- International institute of journalism
  2018 - 2021
  Postgraduate Degree Journalism
  Activities and Societies: Assistant Class rep I enjoyed every bit of it.
- Heritage polythecnic
  2012 - 2017
  Higher National Diploma Mass Communication/Media Studies
Experience
- Orient Fm
  Aug 2017 - Aug 2018
  Human Resources Assistant
  A corper serving at Imo broadcasting corporation.Joined early morning show on matters arising.Newspaper review by 9am, every morning.
- Inspiration FM
  Mar 2019 - May 2019
  Sales Specialist
  I was a marketer at inspiration fm.
- Xpatfx
  Mar 2020 - Oct 2021
  Customer Relations Officer
  Welcome customers and handling their issues i handled Customer support for the company.Answering routine phone calls in accordance with office policy.Recommendation new products to customers, while paying attention to their needs and want.Resolution of customers complaints via live chats, emails and telephones.knowledge sharing with managements to intimate them with customers needs and wants.collections of customers data on a weekly basis to enable us maintain database for effective clientele management. Show less
- Customer Care Hub
  Feb 2021 - now
  Managing Partner
  A part time staff with customer care hub.train and coach business owners on how to manage their client base.
- Capital Luxury
  Jan 2022 - Jun 2022
  Head of Customer Service
  Manage day to day activity of the company.Handle customers complain, both online and offline.Handle digital and traditional marketing.
- Diabond wall decorative and finishing solution LTD
  Aug 2023 - now
  Head of Sales
Licenses & Certifications
- Customer success management
  CustomerSuccessU.org
  View certificate

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