Felicia Wee

Experience

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  CPF Board

  Feb 2009 - Feb 2014

  Customer Service Executive

  - Provide personalized service - Support employer and employee's enquires - Officer-in-Charge for CPF National Project - Manage and supervise temporary employees- Provide training on National ProjectAwards:- Attained 4-5 stars for Star Ambassador Awards quarterly. - Best ROSE(Really Outstanding Service Excellence)External Courses:- Up Your Service! College series 100 Oct 2009- Grooming Workshop - E-Filing Training - National Education Program - EXSA Development Workshop (EXSA Star Award 2011) - Service with a Heart: Dealing & responding to customers’ emotions - Problem Solving and Project Management Show less

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  The Adecco Group

  Mar 2014 - May 2017

  Consultant (Recruitment)

  - Perform job readiness screening and assessment to candidates- Professional career advice and guidance for candidates- Searching, receiving and reviewing applications, managing interviews and shortlisting candidatesfor the clients- Brief candidate about the responsibilities, salary and benefits of the job- Provide excellent customer service to employers and candidates- Maintain good relationship with existing clients and develop new clients based- Draft partnership agreement with management to grow company business- Headhunting talents based on clients’ requirements- Understand clients’ companies, industry, work culture, environment and requirements- Liaise between clients and candidates for the follow up and package negotiation- Advertising vacancies by drafting and placing adverts in a wide range of media (ie: Social media,Company website and Online Job Portal)- Managing various industries, including Pharmaceutical, Electronics, Logistics, Automotive,Oil&Gas, Marine, Commodities trading, FMCG, etc- Follow up with clients and candidates for their performance- Ensure all data is entered into relevant systems Show less

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  Ingeus Singapore

  May 2017 - now

  Coaching and Development Specialist (Career Coach)

  - Provide one-to-one and group career coaching - Administer diagnostics assessments to evaluate job readiness for referred clients- Assist with job search skills such as resume writing and interviewing- Customize career interventions and job search strategies with actionable plans- Engage with employers to understand hiring requirements for job-matching- Post-placement support to share insights on gainful employment- Direct jobseekers to relevant workforce programmes- Conduct employment market analysis and aid Employer Services colleagues in business development- Conduct employability workshops on various job search skillsAdditional:- Receive Employee Recognition Program Award for demonstrating core values, mission, and vision in 2022 - Lead a team- Conduct workshops on various topics such as Resume writing, LinkedIn, Job search, and Networking- Provide internal and external event support for Ingeus Exchange, Ingeus Events Day, and Ingeus Alumni Event- Client featured in CNA - Ingeus Coach of the Year in 2019- Provide CHI support for WSG- Offer support for Cisco Webex migration Show less