Emily Coy

Experience

• 

  Old Navy

  Jan 2010 - Jan 2013

  Sales Associate

  • Provided exceptional customer service on sales floor, fitting rooms, and during checkout process.• Assisted in maintaining an attractive and organized store appearance.

• 

  University of Wisconsin-La Crosse

  Jan 2013 - May 2016

  • Opened, closed, and supervised the building.• Communicated and enforced policies in a consistent manner.• Completed setup and take down of required audio-visual equipment.• Provided on-site supervision of the Valhalla Setup Crew and the Information Counter Assistants.• Assisted Event Coordinators in supervising major events.• Worked with appropriate agencies during emergencies.• Exercised authority, accepted responsibility, and quickly made appropriate decisions.• Solved problematic situations as necessary.• Provided excellent customer service. Daha az göster

  • Meal Plan and ID Card Office Assistant

    May 2014 - May 2016

  • Student Building Manager

    Jan 2013 - May 2016
• 

  Mercyhealth Wisconsin and Illinois

  Jan 2016 - Jan 2018

  Case Manager

  • Planned, designed, and implemented House of Mercy’s new Rapid Re-Housing program.• Designed and developed user-friendly intake forms, billing and invoicing systems, and client files.• Managed 22 households in the program; almost 70% over the national average.

• 

  FIS

  Jan 2018 - now

  • Collaborate with client, developer, business analyst, and graphics team to define and create custom products that meet the client’s needs.• Coordinate with developers and clients to define and document initiatives through project plans, status reports, and statements of work and ensure timely completion.• Leverage customer feedback to problem-solve with development team while addressing issues and changes requested by the client. • Researched usage and interaction design of several reports and dashboards.• Collaborated with end-users to design and create improved and efficient, user-friendly report ecosystems.• Engaged compliance officer, senior management, and product managers to re-write and improve 110 standard operations procedures.• Compiled, analyzed, and presented staffing levels and fiscal position data to business stakeholders. • Conceptualized original ideas and implemented appropriate solutions to enhance the team’s experience with day-to-day forms.• Performed internal quality control checks and addressed errors with junior loan processors to optimize output and provide the best customer experience.• Delegated tasks and managed workflow to ensure service levels were met. • Released collateral following state specific guidelines.• Exceeded productivity expectation by over 30%.

  • Project Manager

    Mar 2022 - now

  • Operations Analyst

    Jan 2020 - now

  • Workflow Coordinator

    Jan 2019 - Jan 2020

  • Loan Processor

    Jan 2018 - Jan 2019