Betsy Watts

Experience

• 

  North Dakota Department of Transportation

  May 1983 - Jun 1986

  Engineering Technician

  • Summer Intern• Performed field investigations of assigned projects & collected data for changes in design of project features.• Prepared correspondence and reports concerning project activities. • Submitted plans & specifications and other information to the parties concerned.• Conferred with contractor regarding procedures to be followed, methods of construction, progress schedules, labor difficulties, and resolved contractor-Government differences as required. • Reviewed contractor claims and change requests for additional cost and for time extensions.• Supervised a survey crew on an interstate reconstruction project.• Performed survey duties.• Inspected asphalt for quality control purposes.• Trained in new employees.• Inspected the reinforcing bars, concrete and painting on a bridge construction project.• Reviewed and maintained material pay quantities for contractors.• Tested raw materials which were to be used in making concrete. Show less

• 

  U S WEST

  Jan 1987 - Jan 1997

  • Responsible for the daily operation of 3M's multimillion dollar business with U S WEST which included moves, adds and changes to their telephone and data services for 28,000 users. • Defined customer needs and expectations which were incorporated into the design of a new order processing system.• Expanded U S WEST’s service delivery partnership business with the 3M account from 3 temporary to 7 permanent employees.• Increased responsibilities from basic order processing to include consulting with clients and performing helpline assistance.• Successfully prepared and presented a business case to justify replacing temporary workers with permanent employees. Show less • Obtained passing score in the Project Management Professional certification exam.• Facilitated the planning and implementation of over two hundred complex customer telecom projects using Microsoft Project.• Successfully managed projects which included first time application implementations.• Directly interfaced with customers to insure quality service was delivered.• Established project teams and organized all aspects of the project using GANTT charts, EXCEL documents, ACCESS databases.• Prepared correspondence, reports, and other forms of written communication.• Scheduled appointments and coordinated meetings and conferences.• Responsible for documenting and distributing meeting minutes for projects.• Department IT Coordinator – evaluated, installed and supported computer programs. Show less

  • Operations Manager

    Jan 1995 - Jan 1997

  • Project Manager

    Jan 1991 - Jan 1995

  • Central Office Supervisor

    Jan 1989 - Jan 1991

  • Compliance and Operations Manager

    Jan 1988 - Jan 1989

  • Outside Plant Supervisor

    Jan 1987 - Jan 1988
• 

  Qwest Communications

  Apr 1997 - Jan 2010

  Sales Engineer Senior

  • Created and delivered strategic proposals to CIO's and upper management.• Prepared technical responses to Request for Proposals with 75% successfully won.• Exceeded gross profit margin goals established by organization.• Successfully introduced and sold new products and services available from vendors.• Analyzed market competition, identified needs and provided pricing recommendations for products and services.• Educated customers on product advantages to help them meet their bottom line.• Assisted in developing and executing Territory Plans for assigned customers.• Instrumental in selling over 400 video rooms worth $6 Million in the Dakotas as well as building and maintaining many multi-site pbx networks for customers.• Organized sales events and trade shows to support vendor promotions.• Recipient of organization’s highest sales award - President’s Club. Show less

• 

  Hope-Page High School and North Border High School

  Aug 2012 - Mar 2018

  Teacher - Math and Science

  • Implemented innovative school-wide initiatives to engage students in deeper thinking.• Teacher and mentor helping students prepare for college and careers.• Coached 8 of 20 students to State Speech Competition during 3 yrs as Speech Coach.• Successfully wrote and obtained grant funding for educational opportunities.• Coached newly-formed Robotics team to win several regional BEST Robotics Competition awards.

• 

  North Dakota University System, Core Technology Services, Office of the CIO

  Mar 2018 - now

  Project and Procurement Manager

  • Program Manager for a two year IT Service Management initiative using ITIL framework.• Led change utilizing Organizational Change Management strategies.• Practice Manager for oversight of the CTS Relationship Management Practice.• Project Manager for the Palo Alto Cortex XDR security deployment at 11 campuses.• Project Manager for an 11 campus Maxient deployment and a Blackboard upgrade.• Engaged in all aspects of project management methodology including business cases and RFPs.• Successfully implemented major Oracle PeopleSoft projects on time to satisfied customers.• Negotiated several procurement contracts which delivered emergency resources in record time.• Engaged and collaborated with project teams across many disciplines and campuses.• Leader in deploying new technology and educating team on new tools.• Identified and corrected potential violations to procurement guidelines.• Helped create and edit high profile documents for organization. Show less