Akshay Kumar

Experience

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  Infosys

  Jun 2013 - Feb 2022

  Responsibilities:As an Operation Lead, successfully managed business critical applications for clients, ensuring seamless operations, resolving issues, and providing proactive support.Collaborated with different vendors to resolve issues in ITIL framework implementation.Ensured high availability, performance, and security of application environments.Implemented process improvements to enhance operational efficiency.Managed change management processes, ensuring all changes were deployed flawlessly with minimal disruption.Oversaw problem management, identifying trends, analyzing root causes, and implementing corrective actions to prevent recurrence.Provide 24x7 support for all High Priority Incidents.Resolved different major/minor Network/Infrastructures related issues Show less Analyze business requirements and translate them into technical specifications for efficient system development.Leverage expertise in .NET development to design, code, test, and debug software applications.Ensure the delivery of high-quality, scalable, and maintainable .NET solutions.Designed and developed web applications using ASP.NET MVC and C#.Develop and optimize SQL queries, stored procedures, and triggers for efficient data retrieval and manipulation.Developed macros to handle compatibility isssues and implemented security features in excel tools.Enhanced legacy applications with VBA functionalities to increase efficiency and user experience. Show less

  • Technology Analyst

    Jun 2018 - Feb 2022

  • Senior System Engineer

    Jul 2015 - May 2018

  • System Engineer

    Jun 2013 - Jun 2015
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  Capgemini

  Feb 2022 - Jul 2023

  Senior Consultant

  Manage diverse suppliers across the client ecosystem, proactively reducing and resolving major Incidents to minimize business impact.Lead task force calls to address and resolve Major Incidents, involving various suppliers and ensuring timely closure.Drive process improvements, initiatives to reduce incident backlogs, and manage KPI meetings for suppliers.Successfully managed and resolved incidents across various IT services, consistently exceeding service level agreements (SLAs).Collaborated with cross-functional teams to identify and address root causes of recurring incidents, leading to decrease in incident volume.Proactively monitored service health and identified potential issues before they impacted clients, minimizing disruptions and ensuring service continuity. Show less

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  North Dakota State University

  Sept 2023 - now

  Assistant Network Infrastructure Engineer

  In my role as an Assistant Network Infrastructure Engineer, I manage essential network infrastructure to ensure high reliability and efficiency. I conduct monthly audits on 100+ network ports, maintaining accurate device records and optimizing network usage. I actively assist in configuring and troubleshooting over 50 network switches across multiple sites, driving a 20% boost in network performance. My work on 30+ wireless access points has expanded coverage by 15% and ensured seamless connectivity. I also meticulously document network configurations and troubleshooting activities, achieving over 95% documentation accuracy. Collaborating with senior engineers, I contribute to resolving network issues and reducing resolution time by 40%, improving overall infrastructure reliability and operational efficiency. Show less