Deep Enrich
Rajat Sharma
Practitioner
1000 followers
Delhi, India
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About me
Service Desk Lead at Tech Mahindra || Ex- HCLite || Ex- AMAZONian || Team Management || IT SERVICE MANAGEMENT || Remote Support, Desktop Support || Client Handling and End User Computing/Services
Education
Delhi University
2015 - 2017Bachelor's degree Humanities/Humanistic Studies
Experience
Concentrix
Jun 2016 - Aug 2017Practitioner
PolicyBazaar.com
Oct 2016 - Mar 2017Sales Specialist
Amazon
Aug 2017 - Dec 2020Resolution Specialist
May 2018 - Dec 2020Customer Service Associate
Aug 2017 - May 2018
HCLTech
May 2021 - Jun 2024Service Desk Team Lead
Oct 2022 - Jun 2024Senior Technical Specialist
May 2021 - Aug 2023
Tech Mahindra
Aug 2024 - nowService Desk Team Lead
Licenses & Certifications
- View certificate
Creating Your IT Strategy
LinkedInMay 2024
- View certificate
How to Build Credibility as a Leader
LinkedInMay 2024 - View certificate
Using Microsoft Teams and Outlook Together: Maximizing Productivity
LinkedInMay 2024 - View certificate
Outlook: Efficient Email Management
LinkedInMay 2024 - View certificate
Succeeding as a First-Time Tech Manager
LinkedInMay 2024 - View certificate
Program Management for IT Professionals
LinkedInMay 2024
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