Jagadeesh Ram

Experience

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  JK Technologi

  Jul 2015 - Dec 2015

  Technical Support Executive

  Installation, modification and perform minor repairs to computer hardware and software systems.Understanding & resolving L1 tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

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  Classic Loom Data

  Jan 2016 - Jan 2017

  Technical Support Engineer
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  Dexler Information Solutions Pvt. Ltd.

  Apr 2017 - Nov 2019

  Network and System Administrator
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  CGI

  Nov 2019 - Dec 2021

  Software Engineer

  ● Handled MS Azure Migration process, Azure Kubernetes, Microsoft Office365 operations (End-to-end operations) ● SharePoint Online Information Management & Compliance Assurance , Compliance Security Handler● Handled Exchange Online/Server Mailbox Migrations which includes Hybrid, Staged and Remote Migrations● Exchange Online Administration and VM Ware Administration

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  Infosys

  Jan 2022 - now

  Consultant - Infrastructure Management

  ● Reduced Manual efforts of the Infrastructure team by 70% via automating the complete deployment of servers.● Updated company policies and guidelines, automated security systems and cut risk of breaches by 50%● Reduced the monthly costs by 35% by removing unnecessary Servers, Disks, Network Controlled Interfaces & Databases.● Manage vendor engagement for VM ware consultation, design, build and implementation.● Develop PowerShell scripts and spreadsheets to help automate/Batch process the troubleshooting of servers & network devices. Show less