Nataliia Hristova

Experience

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  Vishka LLC

  Jan 1996 - now

  Independent Consultant - Translator - English Teacher

  IT Services and Management: 15 years (2004 – Present)Technical Documentation and Presentation PreparationVendor Relations and ManagementBusiness Operations MonitoringBusiness/Manufacturing/Medical: 8 yearsOffice ManagementDocumentation ProcessingFile Management Translation & Interpretation : 18+ years (1996 – Present)(English – Bulgarian / Bulgarian – English) Language PairExcellent command of English and Bulgarian languages Extensive familiarity with both culturesIn-depth and extensive knowledge of vocabulary in both languagesProfessional review, proofreading and editing of other translationsTranslation:Articles, Booklets, E-books, Books and Book excerptsCatalogsContractsDocuments & CertificatesEmail CorrespondencesFinancial Reports and FormsManuals NewslettersPresentations (Power Point) and OutlinesProofreading and Editing of text, books, website content and articlesSongsTechnical and IT information/content(Website) Content and Localization Show less

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  Embroidery Factory (Βiοτεχνια Κεντηματων)

  Jan 1996 - Jan 2000

  Operations and Production Shift Supervisor and Operator
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  Truth for Today World Mission School

  Jan 1999 - Dec 2002

  Translator

  Book and Teaching Material Translation - 7 PublishedProofreading, editing and read-back on original translationsCompilation and arrangement of mailing lists for the distribution of translated materialContacted publishers to obtain authorization for reference use of their materials

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  Upward Bound at Harding University

  Jan 2002 - Jan 2003

  High School Tutor for College Preparation
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  The Special Spine Institute

  Jan 2004 - Jul 2004

  Assistant Office Manager and Medical Assistant
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  Nanuet Medical Services

  Jul 2004 - Sept 2004

  Medical Office Assistant
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  ProCut Lawns and Landscaping Inc.

  Sept 2004 - May 2007

  Office Manager

  Accounts Payable and Receivable, Billing, Collections, and Deposits; Payroll processing Customer Relations - contracting, problem resolutions, and scheduling for 3 subdivisions of the companyWorker’s Compensation claims processing Business Correspondence Crew Assignments and Routing

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  PCF - Publishers Circulation Fulfillment

  Jan 2005 - Jan 2015

  Operations Monitoring & Support Lead

  IS Support and IT Operations ManagementProcess Implementation and ImprovementEffective Communication across all levels of the organization from the C-suite to the front lineLeadership in diverse, cross-functional teams, providing motivation/strategic visionITIL Standardization of Standard Operating Procedures (SOPs)Vendor - Client - Offshore Relations Training Manuals, Technical Documents and Cataloging

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  Hewlett Packard Enterprise

  Sept 2016 - Apr 2017

  Problem Manager

  IT Service Management End-to-End Problem ManagementRoot Cause Analysis: 5 Why Methodology, Kepner-Tregoe AnalysisProactive Problem AnalysisCustomer InteractionAccount Process Documentation

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  DXC Technology

  Apr 2017 - now

  Proven Account Problem Process Management and DocumentationService Coordination:Ability to ensure Problem Management process and procedures are executed and followed, while seeking opportunities for continuous service improvement through effective root cause investigations and solution offerings.Coordinate the activities of all involved IT suppliers in a manner consistent with the integration approach to ensure seamless end-to-end service delivery via root cause identification and implementations of permanent solution to IT services, with no or minimal future issue recurrence. Facilitate interactions among suppliers and internal IT, where neededManage the flow of information across the IT environment by directing, facilitating, managing and validating the transfer of information across the external suppliers and processes within the agreed frameworkIssues Management:Identify and escalate (if necessary), and resolve issues that arise between and among IT suppliersCommunication:Excellent verbal, written and oral communication skillsEnsure that SLA targets are clearly documented and communicated with the aim of delivering effective operations and meeting service level agreementsEnsure that metrics and performance statistics are collected and presented to customer during Monthly Committee based on Service Level Management Reporting Provide timely and relevant communication to the business throughout the problem life cycleProvide third party suppliers with the information necessary to operate in the customer’s business environment. Includes: relevant policies, procedures and standards, roles and responsibilities of suppliers and internal IT. Show less

  • Account Service Manager

    Feb 2025 - now

  • Service Integration and Management (SIAM) - Problem Management

    Apr 2017 - now