Hamzah Bustami

Experience

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  Ipsos

  Dec 2020 - Aug 2022

  Research Analyst

  Working at IPSOS Jordan I manage clients’ “customer experience” , “mystery shopping” & “Market Strategy &Understanding” departments from different industries such as telecommunication companies, financial institutions, automotive companies, and governmental institutions. As a research analyst my responsibilities include, and are not limited to: Proposals – formulating RFPs to answer client's research/business objectives.Project management – coordinating with different departments to ensure deliverables are sent to clients on time.Research and Data Collection – collaborating with clients to build questionnaires to ensure their research objective is met. Managing mystery shopping and customer experience field work processes.Data Analysis – Analyzing data to guide the business’s decision making to align with the client’s overall business objective. Reporting – creating reports based on data collection offering insights and recommendations to the business. Conducting presentations to clients to indulge in an intensive discussion and exploration session. Client Servicing – handling and resolving client requests and issues; a critical and ongoing part of the project cycle. عرض أقل

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  Nexus Mena Advisory

  Aug 2022 - now

  Senior Consultant

  Developed a high-level governance model for an emerging telecommunications company in Jordan, by crafting a governance model, authority matrix, committees charter and escalation mechanisms​.Supported in transforming the finance department by developing Policies and Procedures manual and designing templates​.Managed and monitored training programs for over 200+ employees over the course of 7 months​.