Deionka Dixon

Experience

• 

  Waffle House, Inc.

  Oct 2014 - May 2016

  Salesperson

  • Responsible for executing monetary exchange for customers/clients• Greet customers and seat them according to their preferences• Ensure that continued service is managed during the course of the meal• Keep a constant eye on the table to gauge needs and fulfill them immediately

• 

  Wild Adventures Theme Park

  Mar 2015 - Dec 2016

  • Direct work of Cash Control Tellers• Maintain security of safe contents and certify the balance at beginning and end of each shift• Prepare armored car pickup logs and deliver deposits to armored car personnel• Position will help to train team members of other departments with cash handling procedures. • Participate in on-going discussions to improve procedures and guest service• Performs cash pick-ups and cash audits• Reconciles teller bank and verify bank deposits• Model the company's core values when working with guests and other employees

  • Cash Control Lead

    May 2016 - Dec 2016

  • Cash Control Teller

    Mar 2015 - May 2016
• 

  Voya Financial

  Mar 2017 - Oct 2017

  Customer Service Representative

  • Acted as primary contact between financial professionals, clients, and the back-office operations of VOYA• Responsible, via the phones, for responding to inquiries/needs of customer and promoting the organizations products and services• Relied on instructions and pre-established guidelines to perform the functions of the job and to provide a basis for creative problem resolution• Used a myriad of systems and tools to promptly respond to inquiries received via inbound phone lines.• Provided Information to callers about various features of specific plans/policies• Explained complex product features and annuity/retirement plan concepts to plan participants, agents, and sponsors Show less

• 

  TSYS

  Apr 2018 - Oct 2018

  Disputes Inbound Fraud Specialist I

  -Via inbound phone call, assisted credit card clients with inquiries and transactions-Relied on instructions and pre-established guidelines to examine phone calls for potential fraudulent activity and/or cues-Provided Information to callers about various features of specific payment policies

• 

  Columbus State University

  Oct 2018 - now

  Accountant II/ Scholarship Coordinator

  - Completes monthly budget and bank reconciliations-Distributes monthly reports to 10+ respective colleges/departments across campus - Assists in completing money market investment allocations on 100+ project funds- Acts as liaison to financial aid and 10+ colleges on campus with respect to scholarship balances - Ensures the distribution of annual spending allocations totaling over $3.3+million is communicated as well as allocated to respective colleges and project funds-Prepares and analyzes necessary documents and reports for Columbus State University entities consisting of: Alumni Association Inc., Foundation Inc and Athletic Fund, Inc audits consisting of over 850+ project funds and over $190+million combined in cash and investments- Calculates annual project fund spending allocations based on percentage of rolling 3 year average of a portion of investment funds-Acts as Controller to Alumni Association Inc and collaborates with director of the Alumni Association to create annual budget-Closes out budgeted funds at the end of each fiscal year in preparation for audits-Enters, reviews and create payments for accounts payable -Completes ACHs, domestic and international wires-Reconciles scholarship billings received throughout the year from Financial Aid - Creates 300+ endowment reports to send out to donors at the end of every year -Assists in creating and allocating Foundation Inc. annual budget equating to approx. $1.2+million Show less