Anamika Roy

Experience

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  The Danceworx Performing Arts Academy

  Jan 2003 - Dec 2005

  Assistant Dance Instructor

  Dance Styles• Indian Classical – Odissi• Jazz• Contemporary• Bollywood• Street

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  Sheraton Skyline Hotel

  Feb 2007 - Jul 2009

  Front Office Supervisor

  • Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment;• Reviewing all guest feedback via letter and email and ensuring a prompt and appropriate response to facilitate 100% guest satisfaction;• Identifying and meeting the individual training and development needs of other members of the team;• Consistently rewarded by management for the quality, attention to detail and exemplary customer service;• Experience gained in dealing with international guests from diverse backgrounds. Show less

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  Arvato UK

  Aug 2009 - Feb 2018

  Led the Training and Quality function for some of most globally respected consumer brands including BMW, Renault UK, Zara.com, Benefit Cosmetics and O2 Home- Responsible for Training Curriculum development and Training Needs Analysis for all clients - Managed a team of 25 Training and Quality Specialists through Train the Trainer sessions, quality monitoring and personal development plans- Collaborated with functional heads streamlining testing and evaluation processes of training programs- Designed interactive and innovative learning solutions driving measurable results for the business Show less • Responsible for monitoring and maintaining quality and compliance targets;• Monitoring and auditing products to ensure high standards of quality;• Conduct quality coaching sessions for inbound/outbound phone and email interactions;• Coach, mentor, conduct one-on-one discussions and manage the performance of team members regarding work ethics, productivity, KPIs and career growth• Provide weekly reporting for each loyalty account ensuring quality is within SLA;• Maintain and organize all QA records, data, & information• Coordinating the investigation of customer complaints. Show less • Dynamic customer service professional experienced in both inbound and outbound calls;• Responsible for processing memberships for online joiners;• Use of various network systems to manage members records, statistics and process correspondence;• Ensure correct and accurate entry of customer’s details on the system;• Processing Payments- Cheques/Credit Card/Debit Card/Direct Debits/Postal Orders on ‘CARE’ database;• Demonstrating the utmost professionalism when dealing with customer complaints. Show less

  • Head of Learning and Development

    Jul 2013 - Feb 2018

  • Training And Quality Manager

    Jan 2011 - Jul 2013

  • Head Of Quality Assurance

    Feb 2011 - Jan 2013

  • Customer Service Supervisor

    Aug 2009 - Jan 2013
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  The Bollywood Co.

  Oct 2009 - Oct 2015

  Senior Choreographer and Performer

  • Performed at ‘Big Dance’, Move It – Europe’s biggest annual dance and performing event and many other corporate and charity events• Bollywood Fusion Dance -Teacher for beginners and intermediate students • Choreographed and performed for ‘Just Jhoom Fitness’ DVD launch in UK • Kids Dance Classes in West London (Age 5 and over)• Choreographed for Group Dance performances – Eros International Featured in ‘Zara Zara’ Music Video by Arjun (British Singer)Performed at the UK Asian Music Awards in Wembley Stadium 2012 Show less

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  Institute for Global Development

  Jul 2018 - Dec 2020

  Programme and Training Manager

  - Designed, conducted, and organized training programs on Maternal, New Born and Child Health (MNCH) to improve regional staff performance and ensure organizational productivity- Led the COVID-19 Emergency Response Project through recruitment, training and deployment of 150 Clinic assistants in Delhi & NCR- Driven the COVID-19 Telemedicine Project supporting marginalised population across various geographical interventions in India through management and process training of all stakeholders - Managed and trained regional programme coordinators through capacity building sessions & quality monitoring - Documentation, reporting and oversee the execution of project deliverables, budgeting, action plans and monitoring processes Show less

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  Alpha Digital Health Care

  Jul 2020 - Jun 2021

  Learning and Development Consultant

  - Designed on-boarding and training roadmap for new hires across all profiles in the business focusing on the organization’s key mission in building a patient-centric sexual and mental digital health clinic in India - Designed Assessment Centres based on measurable factors including management and leadership style, people skills, values, behaviours and attributes like adaptability & culture fitment - Sourced and conducted interviews for Senior Management profiles including HR, Product, Sales Head and specialized roles such as Clinical Psychologist and Nutritionist Manager Show less

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  Seva Foundation

  Jun 2021 - now

  Learning and Organization Development Consultant

   Development and deployment of an Online Workshop Curriculum on Financial Sustainability for Eye Care Institutions globally; Creation of individual micro training modules to form course units, designing a learning path and curated library of other learning resources for the participating cohorts;- Training and Capacity building of all stakeholders through sensitization on change management.

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  Self-employed

  Jun 2023 - now

  ICF Accredited Level 2 - Life Coach

  I support and empower people navigating significant life changes and are moving through transitions such as career changes, relocations, major life adjustments or just feeling stuck in situations. I offer personalized guidance and help strategize a plan to overcome challenges, gain clarity and embrace new opportunities.