Marks Eric John

Experience

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  Indian Airlines Limited

  Sept 2005 - Jun 2006

  Operations Team Member

  Reservation and Ticketing Executive(INDIAN DOMESTIC AND INTERNATIONAL MARKET, EX-INDIA TO MIDDLE EAST, SEA, SASC).Accountabilities:-----------------Making reservation on Indian Airlines CRS (IBM) system IBM.Resolving client's queries and helping them to plan India domestic and international itineraries.Acknowledging customers about domestic and international fare.Promoting and marketing Indian Airlines schemes for domestic and international travel.Sales of schemes correlated to corporate travel and leisure travel of Indian tourism.Coordinate with travel agents and other organization for group travels.Managing Group, reservations, ticketing and interline ticketing. Show less

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  The Bird Group

  Jun 2006 - May 2007

  Operations Team Member

  EUROPEAN AND US AIRLINES BACKEND operationsAccountabilities:-----------------Scripting and coding of international airfare and rules for us / Canada and European carriers using AMADEUS global distributions system.Coding of new international rules and maintenance of fares in AMADEUS CRS (Amadeus) database.Conducting solution and rectification of manual errors or system failure of international rules in AMADEUS GDS through Problem Tracking Records (PTR).Function as helpdesk for international carriers and travel agents.Handling new reservation and PNR pricing in AMADEUS CRS.Conducting PNR and software testing in AMADEUS GDS. Show less

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  American Express Global Business Travel

  May 2007 - Nov 2009

  Senior Business Travel Consultant

  Accountabilities:----------------Driving corporate sales for corporate clients of American Express.Generated sales through telephone. Meeting individual and team targets of corporate sales.Handling customer complaints and other issues, customer relations, including problems and complaints related to the clientele about the company.Delegating work among the corporate sales team to ensure the smooth functioning.Acknowledging clients through mails for new bookings, re-bookings, re-issuance of air e-ticket and refunds.Making international air reservations and hotel bookings on GALILEO GDS or by direct calling to hotel reservation desk. Car rental or reservation through GALILEO GDS or by direct calling car rental companies.Issuing international e-tickets and generating invoices for the corporate clients.Visa assistance for visa application of different countries. Cross check of all documents as per embassy requirements.Vendor contracting for hotel rates negotiation. Car vendor for domestic transfers and coach booking.Worked on American Express online booking tools for corporate travel like - GET THERE & E-Travel.Handling queues management for new bookings, waitlist bookings, refunds and refund with re-issuance of e-tickets, etc.Configuring online booking tool for GET THERE.Implementing and configuring air fare, hotels and cars contracts on GET THERE.Weekly and monthly reports presentation to management on team productivity and client's feedback.Achievements:---------------Won RNR awards from AMEX business management team for 'Corporate poka', 'Star performer', 'Shining star' etc.Implemented process flows & quality circles that helped in improving quality customer service for AMEX clients.Enhanced team quality by providing Training & Development inputs to new / existing team members.Developed work flow process and action plans for AMEX global business client like Canon and Thomson Reuter. Show less

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  Southall Travel

  Dec 2009 - Jan 2011

  Senior Travel Consultant

  (UK and EUROPEAN clients servicing).Accountabilities:----------------International reservation, ticketing and interline ticketing for UK and European clients.Issuance of IT and BT net fare tickets, published fares, corporate fares, cansol fares.Issuance of one-world, star alliance (RTW) and QF world-walkabout fares in AMADEUS, GALILEO, WORLDSPAN.Reservation and ticketing from ex- UK and rest of the world for one world and star alliance carriers.International fare calculation and comparison of fares to provide lost logical fare to clients.Handling ticketing queries, updating and briefing staff of all new schemes and promotional fares of various airlines.Fares and ticketing service for all customers requiring.Hotel reservation through GDS-GALILEO or through online portals of hotels or direct calling to hotel reservation desk.Negotiating hotel room rates and booking for corporate clients on company's corporate rate.Car rental, taxi, coaches, limozine booking on GDS-GALILEO or through online website or direct calling the car or coaches companies. Rates negotiation for lowest logical fare and corporate fares. Show less

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  PROVESTMENT SERVICES LIMITED

  Feb 2011 - Jun 2011

  Corporate Sales Manager

  Corporate Sales (INDIAN CORPORATE CLIENTS):-------------------------------------------------Oversee all corporate sales functions, including key accounts management.Customer's relationship development, price and contract negotiations and order fulfillment.Hold revenue target and budget responsibilities.Develop and implement sales programs for new corporate accounts with a focus on buildingCorporate travel Business development from multinational clients travelling ex-India.Presentation of our products to corporate clients, visiting on regular basis for call follow-ups.Briefing clients about the product and services for corporate travel and Business travel.Preparing proposals and contracts for clients and procuring business from them.Briefing operations team about travelers needs and handling service issues.Follow-up of service issues and submitting actions plans to clients.Working as client relationship manager to serve customers in more professional way.Negotiation of contracts and rates with hotels, car vendors, airlines for corporate travel management. Show less

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  Pearl International Tours and Travels Pvt. Ltd.

  Jun 2011 - Oct 2011

  Corporate Account Manager

  Corporate Sales (INDIAN CORPORATE CLIENTS):-------------------------------------------------Oversee all corporate sales functions, including key accounts management.Customer's relationship development, price and contract negotiations and order fulfillment.Hold revenue target and budget responsibilities.Develop and implement sales programs for new corporate accounts with a focus on building relationship with the client.Corporate travel Business development from multinational clients travelling ex-India.Presentation of our products to corporate clients, visiting on regular basis for call follow-ups.Briefing clients about the product and services for corporate travel and Business travel.Preparing proposals and contracts for clients and procuring business from them.Briefing operations team about travellers needs and handling service issues.Follow-up of service issues and submitting actions plans to clients.Working as client relationship manager to serve customers in more professional way.Negotiation of contracts and rates with hotels, car vendors, airlines for corporate travel management. Show less

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  Fly with us global representation pvt Ltd

  Oct 2011 - now

  Business Unit Head

  Representation of DMC's from Australia and New Zealand:Accountabilities:----------------'Fly with us global representation Pvt Ltd' is a representation company for tour operators, destination management companies, event companies and hotels. We represent international DMC's from Australia and New Zealand in India and UAE.My area of work’s was as follows:I was taking care of overall organization operations and management.Marketing and representation of international DMC's from USA and DUBAI.Marketing on PAN INDIA basis.Customer care services set-up and service delivery.Sales and marketing - Leads generation through digital marketing, social media marketing, cold calling, email marketing, WhatsApp marketing and face-to-face direct meeting with agents within India. Exhibition’s marketing, stall setup, design of stall and pre-marketing of stall to target audience. Show less

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  Fly with us global ANZ pty ltd (Kangarooways trails)

  Aug 2017 - now

  Business Unit Head

  Fly with us global ANZ pty ltd (Kangarooways trails - An Australian inbound tour operator) Accountabilities:----------------Kangarooways trails (Fly with us global ANZ pty ltd) is an Australian inbound tour operator company based out in Perth Western Australia. We organize tours, hotels, restaurants, attractions tickets, events and wedding venues, group inclusive tours and individual tours. My area of work’s was as follows:I was taking care of overall organization operations and management.Online and offline contracting with vendors – hotels, transport, guides, tours attraction companies, cruises, tours transporters, bus or coach companies, restaurants, and takeaways.Supplier’s relationship management - hotels, transport, guides, tours attraction companies, cruises, tours transporters, bus or coach companies, restaurants, and takeaways.Sales and marketing - Leads generation through digital marketing, social media marketing, cold calling, email marketing, WhatsApp marketing and face-to-face direct meeting with agents within India. Exhibition’s marketing, stall setup, design of stall and premarketing of stall to target audience.Online uploading of all contracts in our company website.Online bookings management – vendors and supplier’s portals.Our web portal CRM management – Leads generation, leads management, automatic itinerary building, reverting queries, follow-ups, bookings, invoicing, and vouchers issuance.Quality checking – cross checking of all vouchers, bookings, services, inbound and outbound calls to clients or agents.After sales customer services - on ground support to clients running on tours, assisting on ground clients during tours, updation of day-to-day itinerary to clients during tours and helping clients finding for lookout points during on ground tours. Show less

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  Fly with us global NZ pty Ltd (Kiwiland tours)

  Aug 2018 - now

  Business Unit Head

  Kiwiland tours (Fly with us global NZ pty Ltd) is a New Zealand based inbound tour operator company based out in Auckland. We organize tours, hotels, restaurants, attractions tickets, events and wedding venues, group inclusive tours and individual tours. My area of work’s was as follows:I was taking care of overall organization operations and management.Online and offline contracting with vendors – hotels, transport, guides, tours attraction companies, cruises, tours transporters, bus or coach companies, restaurants, and takeaways.Supplier’s relationship management - hotels, transport, guides, tours attraction companies, cruises, tours transporters, bus or coach companies, restaurants, and takeaways.Sales and marketing - Leads generation through digital marketing, social media marketing, cold calling, email marketing, WhatsApp marketing and face-to-face direct meeting with agents within India. Exhibition’s marketing, stall setup, design of stall and premarketing of stall to target audience.Online uploading of all contracts in our company website.Online bookings management – vendors and supplier’s portals.Our web portal CRM management – Leads generation, leads management, automatic itinerary building, reverting queries, follow-ups, bookings, invoicing, and vouchers issuance.Quality checking – cross checking of all vouchers, bookings, services, inbound and outbound calls to clients or agents.After sales customer services - on ground support to clients running on tours, assisting on ground clients during tours, updation of day-to-day itinerary to clients during tours and helping clients finding for lookout points during on ground tours.Problem resolutions – providing alternatives or options to on ground clients for problem resolutions. Understanding the need of clients and providing solutions according to the situation and scenarios.Account management – taking care of all accounting procedures for taxation, invoicing, and tax payments. Show less

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  Q1 sales and marketing solutions

  Oct 2020 - now

  Business Unit Head

  Q1 sales and marketing solutions.Accountabilities:----------------'Q1 sales and marketing solutions' as the name suggests is an online and offline marketing & sales company engaged in internet marketing, sales & marketing of IT products, e-learning products, software and mobiles apps sales, e-commerce, and tourism products sales & marketing.Primarily we are providing below mentioned services as follows:-> Google ads set-up through AdWords.-> Google search engine optimization services.-> Facebook, Instagram, Twitter, YouTube, and Pinterest social media marketing.-> Facebook, Instagram, Twitter, YouTube, and Pinterest ads promotions.-> Online reputation management – Quora, TripAdvisor, Google reviews, Facebook page reviews, mouth shut etc.-> LinkedIn marketing – Profile optimization, organic leads generation through LinkedIn sales nevigator, company profile management and LinkedIn ads marketing.-> Growth hacking for sales and marketing of products or services.-> Social media optimization.-> YouTube search engine optimization.-> Digital marketing.-> Linkedin growth hacking.-> Internet marketing.-> Social media marketing.-> Google marketing.Business consulting/project management:-------------------------------------------> Presently working on a global tourism project. Clients website is https://www.yourholidaytrip.com/. An online platform for DMC's to grab B2C & B2B clients from global markets to their inbound destinations.-> Calibration with global DMC's from 42 countries on single platform of https://www.yourholidaytrip.com/-> Presenting project details, compilation of marketing concept and projection of business for all DMC's.-> Taking on board the DMC's on platform of https://www.yourholidaytrip.com/ for global business.-> Marketing of entire project through internet marketing in source markets like Germany, England/Scotland/Wales, Ireland, United states of America, France, Italy, Switzerland, Netherlands, Russia.and South Africa. Show less