Mackenzie Flores

Experience

• 

  WASECA, COUNTY OF

  Oct 2016 - Jan 2017

  GIS Intern
• 

  Primp | cheap-chic boutique

  Nov 2016 - Nov 2017

  Content Writer
• 

  Noaa National Weather Service

  Jan 2017 - Apr 2017

  Student Volunteer Intern
• 

  REMAX Real Estate

  Nov 2017 - Jun 2018

  Administrative Assistant
• 

  CenterPoint Energy

  Nov 2017 - Jul 2018

  GIS Technician

  Responsibilities;- Create and maintain GIS data from historic records of gas line maintenance within Minnesota. - Assist other projects with GIS/mapping requirements as needed.

• 

  East View Geospatial

  Jul 2018 - Oct 2021

  - Spearheaded strategy, teaming, fulfilment and procurement- Supervised the operations team to execute on daily tasks including but not limited to; order fulfilment, project management and account management. - Completed significant structural change and on-going cost to serve improvements within all departments. - Handle non-routine and difficult inquiries. Adapt differing techniques and methods to develop solutions for a variety of complex issues. Responsibilities; - Assigned duties and oversaw the daily and weekly activities of 3 employees.- Coordinated all Amazon Marketplace and Advantage activities consisting of order entry, purchase order confirmation, shipping confirmation, customer service and buyer disputes.

  • Operations and Supply Chain Manager

    Sept 2019 - Oct 2021

  • Customer Service and Operations Coordinator

    Apr 2019 - Sept 2019

  • Operations and Customer Service Specialist at East View Geospatial

    Jul 2018 - Apr 2019
• 

  Quality Resource Group (QRG)

  Oct 2021 - now

  Responsibilities; - Resolve daily inquiries via phone and email, consistently exceeding targets. - Prepare invoices, reports, memos, and other documents, using word processing, spreadsheet, database, or presentation software.

  • Lead Account Manager

    Aug 2022 - now

  • Account Manager

    Oct 2021 - now