Felly Amanda Baisuka

Experience

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  Montessori School

  Nov 2012 - May 2013

  Assistant Preschool Teacher

  • On job training about the Montessori skills to which I would sit in for the teacher incase they were absent• Proper child handling training and ensuring a good class room environment and proper welfare

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  Protea hotel Kampala

  Jan 2013 - Feb 2014

  Trainee
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  Kampala serena hotel

  May 2015 - May 2017

  Switchboard Operator

  • Have sufficient knowledge about all hotel products and services and efficiently share them with guests on inquiry • Supervise line staff and coordinate the section in the absence of the departmental supervisor.• Receive the incoming calls, identify potential clients and create a client contact database for the hotel. • Make outgoing calls, keep a call log on book and also transfer incoming calls to the respective department for revenue accountability and follow up purposes.• Train and integrate new staff and trainees about the switchboard operator tasks and duties. • Take minutes during the daily operational brief meetings.• Complaint handling, solving, reporting the complaints to various departments and managers responsible and keeping the records and details in the log book. Mostrar menos

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  Pearl Of Africa Hotel

  Jan 2017 - Feb 2018

  • Guest data entry and information management with accuracy in the property management system. Prepare guest list and reports as required• Dealing with difficult and complaining guests, suggest possible solutions and have them authorised by the manager on duty for action. • Assist in handling guest service orders for hotel products using the hotel service online application.• Perform any other duties as assigned by the room’s division manager from time to time.• Identify and forward incoming faxes, emails and telephone calls including messages.• Operate switchboard, telefax, key equipment, credit card machine Mostrar menos • Manage the day to day sales and marketing office operations, administrative work and detailing.• Assist the sales and marketing manager in preparation of monthly sales reports and sales engagement documentation, and corporate client relationship status updates.• Prepare consolidated event orders for the banquets department for banquets event planning.• Undertake field visits to meet potential - corporate clients and make market reviews of existing pricing by competitor hotels and make appropriate recommendations. • Departmental orientation of new sales executives, schedule appointments and administrative formalities concerning formatting and creation of agreements between corporate clients and the hotel.• Selling and upselling the hotel to potential walk in clients, taking their requests and post event follow up.• Respond to all sales emails directed to the hotel.• Make department requisitions using the MC system. Mostrar menos

  • Food and beverage coordinator

    Jan 2017 - Feb 2018

  • Sales Coordinator

    Jan 2017 - Jan 2017
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  PEARL OF AFRICA HOTEL BY QUORVUS COLLECTION

  May 2017 - Jan 2017

  ONE TOUCH SERVICE AGENT

  • Guest data entry and information management with accuracy in the property management system. Prepare guest list and reports as required• Dealing with difficult and complaining guests, suggest possible solutions and have them authorised by the manager on duty for action. • Assist in handling guest service orders for hotel products using the hotel service online application.• Perform any other duties as assigned by the room’s division manager from time to time.• Identify and forward incoming faxes, emails and telephone calls including messages.• Operate switchboard, telefax, key equipment, credit card machine Mostrar menos

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  Protea Hotel by Marriott® Kampala Skyz

  Feb 2018 - now

  Pitch and Sell hotel to potential clients for accommodation, banqueting, and health and fitness servicesMaintain corporate accounts and relationships with contracted clients.BID, sign memorandums for and on behalf of the hotel.Participate in the departmental development and preparation of sales and activity quarterly plan.Coordinate with cross-functional teams to enhance guest experiences and optimize service delivery.Analyze market trends and customer feedback to adjust strategies and meet evolving demands.Implement promotional events and packages that have successfully boosted revenue and guest engagement. Mostrar menos • Maintain, update and use of existing client acquisition and service tracking tools such as OPERA, Ezee.• Develop contact databases and tracking templates as needed to attract, negotiate, organise and plan effective successful events for clients. This includes preparation of event orders for each banquet. I together with the team have successfully over the past one year coordinated over 200 weddings, corporate events among others at the prominent hotel Skyz Deck with remarkable guest feedback and compliments.• Ensure that the banquets and reservation processes are systemized, in ways that meet hotel standards and procedures• Responsible for quotation and invoice issuance, bid development for both accommodation and banquets as requested by clients. I registered the company into the national supplier database, the USAID vendor registration and other NGOs, a move that seen the hotel to repeatedly be chosen as an ideal venue for all the organisations’ events and accommodation business.• Ensure client needs implementation for each booking and monitor regularly the quality of service and standard by staff and banquet manager for each booking through scheduled venue visits and prior room check/verification.• Maintain corporate client accounts, and reporting all their feedback to management during service experiences and after. . • Participate in the departmental development and preparation of sales and activity quarterly plan.• Attend to inquiry calls and walk in guests clearly selling to guest’s services offered by the hotel. Selling and upselling hotel products; accommodation , restaurants and banquets • Liaise with the various departments to ensure proper service and communication of guest needs as well as Keep the events tracker up-to-date, prepare monthly, quarterly and annual banquet reports.• Represent the hotel at outdoor sales expos, exhibitions. This includes interesting potential clients into services offered by the hotel Mostrar menos

  • Corporate Sales Executive

    Oct 2019 - now

  • Banquets Coordinator

    Feb 2018 - Oct 2024
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  Nanny A Day Services

  Jan 2022 - now

  Co-Founder

  Conceptualized and launched a mobile babysitting service to support career mothers, addressing the challenges of modern parenting.Provided employment for over 30 teachers who lost their jobs during the pandemic.Grew the business by 20% in the first year, expanding services to multiple clientele and new products.Featured in national media~The newvision, including the 40 Under 40 awards for innovative entrepreneurship.

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  Tai Business Solutions (U) Ltd

  Jun 2023 - now

  Sales Business Advisor & Marketing Consultant

  Delivered tailored sales training and strategic marketing solutions to clients, resulting into a projected 20% increase in sales.Led the setup of a multi-million-dollar business, guiding the client from concept to launch within 6 months.Developed a sales mastery program that has been improving different team performances and client satisfaction rates by 20%.

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  THE BUSINESS SUPPORT NETWORK (TBSN)

  Oct 2024 - now

  Founder

  The Business Support Network (TBSN) is a registered support network for entrepreneurs and young people running businesses under a $5,000 threshold in marginalized communities. Our goal is to foster growth by providing access to resources, mentorship, and networks essential for success, driving change, and making a lasting impact. We are committed to promoting ethical practices guided by shared values such as integrity, service, and excellence.